Samuel John Mathew, global head of documentary trade and products at Standard Chartered Bank, explains how technologies, such as optical character recognition, natural language processing and artificial intelligence aid in digitising internal processes.

Navin Gupta, Ripple’s managing director for South Asia and MENA, discusses why emerging markets are ripe for opportunities in the payments sector, technology and the importance of working with regulators.

Shekhar Bhandari, head of global transaction banking at Kotak Mahindra Bank (KMB), shares how KMB leverages its digital-first strategy by launching initiatives such as open API and solutions that allow customers to open bank accounts in only three minutes.

The founder of The Asian Banker, Emmanuel Daniel, outlined new criteria by which the banking industry will be assessed after the pandemic, including being able to help rebuild society in a sustainable manner.

Group executive chairman of Banco Santander, Ana Botín, called on Europe to lead a coordinated response to the COVID-19 crisis with greater support for businesses and protection of jobs, even as she and her management team take voluntary salary cuts for medical relief fund

G9 Ark aims to break the NGO-Donor model by providing a funding mechanism that fosters collaboration rather than competition among non-government organisations to strategically redress climate change.

Renier Lemmens, a venture partner at DN Capital, shares his views on fintechs and how these companies operate and make decisions differently from banks.

Benjamin Diokno, governor of the Bangko Sentral ng Pilipinas (BSP), reveals the central bank’s mission to make the unbanked Filipinos part of the country’s formal economy.

China is slowly turning the corner from the pandemic and questions over its economic recovery are becoming more pressing. Top thought leaders discuss how and when this recovery could happen as well as other opportunities and challenges along the way.

Jacqueline Keogh, Western Union’s global head of payments sales, discusses some key points regarding regulation and innovation in the industry as well as the need for better collaboration amongst financial institutions.

Andrew Beatty, senior vice president and head of global banking solutions at FIS, discusses the foundation of a modern banking platform and ensuring certainty of success in a core banking transformation.

Mambu’s Managing Director, APAC, Myles Bertrand, explains how traditional financial institutions can evolve to capitalise on the new era of digital banking.

Axel Winter, chief technology officer at Central Group, speaks about building an omnichannel platform and some of the problems encountered while working with banks.

David Hardoon, special advisor on artificial intelligence for the Monetary Authority of Singapore, offers his insights on AI, from operationalising it to making it relevant to people and businesses.

Peter Hazou, director of business strategy for worldwide financial services at Microsoft, elaborates how the changing role of banks, habits of consumers and needs of clients take part in digital revolution.