Ala’a Eraiqat, group CEO and executive director, Abu Dhabi Commercial Bank (ADCB) discusses steering ADCB beyond the global financial crisis, maintaining high morale in the workplace, and emphasising customer experience and digitisation.

Aravinda Perera, managing director of Sampath Bank, shares how he is leading the bank in executing sustainable strategies and leveraging on capital growth, people, and technology to respond to challenges in Sri Lanka’s banking industry.

Banthoon Lamsam, chairman and chief executive of Kasikornbank, shares how employee-centred strategies and digitisation is keeping one of Thailand’s largest banks upbeat as it regionalise its operation.

Chao Chin Tung, chairman, CTBC Bank, discusses CTBC expanding beyond Taiwan and going global, and his outlook on Taiwan’s future and its relationship with China.

OCBC Bank’s CEO Samuel Tsien is steering the bank to remain true to its nature: of being a commercial bank, an intermediary for people. It will not be distracted by technological adoption and investment for the sake of earning a little return for the bank, but whether the technology will do something for the customer.

Saad Azhari, chairman of BLOM Bank, shares how the bank has become a leader in commercial and retail banking and his views on the current situation of Lebanon’s banking sector.

Congressman Barney Frank, former chairman of the powerful United States House Financial Services Committee at the height of the 2007–2011 global financial crisis, discusses the new order that is emerging in the banking and financial services world.

This teleconsultation discusses the current dynamics of the transaction banking landscape in Asia and challenges banks face in implementing an integrated regional transcation banking platform. It also explores the future of transaction banking and key client demands.

Teleconsultation- Asian Banker 500 Strongest Bank Balance Sheets This teleconsultation discusses the AB 500 2013 rankings and includes key findings on the relative strength of the 500 largest banks in Asia Pacific region by assets. Key areas of discussed include the evaluation scorecard and the top banks in this year's ranking; key drivers of financial strength and capital positions of banks in 2012; emerging trends and implications going forward.

Rapid advances in technology are increasingly changing the way people interact today. The same can be said for financial services providers and their customers. With customer satisfaction taking centre stage, are banks, especially those in emerging markets, keeping up with shifting customer expectations and optimising customer interaction channels? Are banks responding to the latest customer demands and anticipating their future needs?

With increased competition today, the customer onboarding process has become perhaps the most important step to enhancing overall customer experience and retention. The Asian Banker surveyed banks in five countries: Singapore, Hong Kong, Malaysia, Taiwan and Thailand on critical issues that impact the customer onboarding process.

This consultation with the US Fed discusses the evolving framework of the internal audit, examining the role of the internal auditor, the architecture and governance structure of internal audit, monitoring performance-to-plan, and outsourcing arrangements.

Digitising delivery channels has become a focus point of banks in terms of investment dollars. Many banks today are bringing digitization of products and services into the branches, creating a unified and seamless experience with their other digital channels.

This teleconsultation discusses: Macroeconomic issues of the Asia Pacific region and implications for the banking industry in 2015, key themes that provide opportunities for growth in the Asia Pacific region as well as sources of risks and challenges in 2015.

The ability to leverage analytics in near real time to deliver customized and contextualized marketing, product and price management, instant credit risk estimations, advisory support and other communications across a variety of network points, will be a key competitive advantage in the next round of developments. This is as much a platform issue as it is a tactical business one. This session is free for qualified participants.