The 22nd Heads of Retail Finance Dialogue held in conjunction with The Asian Banker Excellence in Retail Financial Services programme in Hanoi, Vietnam, provided a platform for industry experts to exchange insights, share best practices and inspire innovation. The discussions centred on identifying strategies to navigate the evolving landscape, enhance customer experiences, and foster long-term profitability in a digital environment.

This year, we introduced the Global Excellence in Retail Financial Services Awards to recognise the leading retail banks, digital banks, and platforms around the world.