Key issues to be covered
Cutting-edge technologies shaping the future of digital finance
Automation and next-generation digital banking
Hyper-personalisation to empower digital experience
Cloud and AI-powered solutions designing the bank of tomorrow
Continued evolution of digital payments and embedded finance in 2023
Virtual world as a game changer in the digital economy
Blockchain, DAOs, Web 3.0, metaverse, NFTs, stablecoins and CBDCs
Cybersecurity and risk landscape in the digital-first era
Financial Technology Innovation Conference
Wednesday, 14 June 2023 | Bangkok, Thailand
Registration & Morning Networking
08:30 – 09:00Welcome note
Opening keynote
International keynote
Leadership dialogue
Tea/Coffee break
11:00 – 11:30Panel Discussion
Embracing digital banking to deliver hyper-personalised services
The increased competition from alternative financial services providers is pushing banks to improve digital footprint and enhance user experience, by upgrading their technology stack to deliver personalised digital engagement.
- Utilising advanced technologies for personalised, seamless and secured banking experience
- Is your institution investing in the right technology infrastructure to digitally transform and gain market share?
- AI and machine learning (ML) in ‘new-age banking’ for personalisation and customer centricity
- Collaboration and culture shift to meet customers’ needs
- How AI applications like ChatGPT will become the next disruption in the financial services industry?
- Super apps for a seamless and effortless user experience—where do banks stand?
Presentation:
How can leaders drive an innovative culture?
Fostering a culture of innovation is the key for digital leaders to succeed in their digital transformation. In this session, we will hear from a leading financial institution’s chief information officer about how a bank transformed its culture to succeed in the digital era.
- Promoting collaboration with other ecosystem players
- Encouraging a learning culture
- Building organisation agility
Networking Luncheon
12:30– 14:00Fireside Chat:
Designing tomorrow’s bank to stay ahead of digital disruptions
14:00 – 14:20Panel Discussion
Harnessing data and AI at scale for an insight-driven business
While the flight to digital has ushered in paperless trade finance processes, it has also created digital islands and closed loops, exacerbated by lack of standardisation and acceptance of common legal standards. In order to drive the ‘critical mass’ to end-to-end digital trade, it is crucial to facilitate interoperability to close the trade finance gap.
- Creating a data-driven culture through embedding data analytics, AI and ML
- Key challenges in structuring and utilising distributed and siloed data
- Building data capabilities through implementing data governance and investing in data architecture
- Data optimisation for faster decision-making, innovation and growth
- Advanced analytics capabilities empowered by AI for process automation and operational efficiency
Lessons to learn from the latest cyberattacks, fraud and data breaches
- Revolut
- Uber and Rockstar
- Medibank
- Optus data breach through an unprotected and publicly exposed API
Panel Discussion
Adopting open banking API to fuel digital transformation
The open banking approach continues to gain favour in 2023. Banks are developing scalable API capabilities to increase revenue streams and develop customer-centric products and services. However, the risks tied to sharing data with third parties remain a challenge for traditional players. In this session, incumbents will discuss the use of advanced security measures and digital tools to prevent security breaches.
- The adoption of closed or hybrid API for data security
- Partnering with fintechs to provide an omnichannel banking experience
- Developing an integrated ecosystem for service expansion
- Applied AI and ML for real-time customer insights
Networking Break
16:15 – 16:45Closing Keynote
Revamping digital finance in the age of metaverse and interconnected world
Let’s reimagine the future of finance in the age of metaverse and NFTs. What will the future look like? Does your digital transformation vision include tapping into the 3D virtual space?
- Redefining financial services and personalised experience via VR/AR
- Are you ready to respond to consumers in a virtual world?
- What will virtual branches look like in metaverse?
- How to stimulate the virtual economy and connect it with the real economy
- The future of NFTs, digital assets and the ‘bank of the metaverse’
Closing Remarks
17:30 – 18:00Financial Technology Innovation
Thursday, 15 June 2023 | Bangkok, Thailand
Registration and Morning Networking
08:30 – 09:00Panel Discussion
The revolution of digital payment in an ever-evolving industry
Innovation in the payments industry will continue to evolve, powered by digitisation and strong customer demand. The real-time payment market will expand further as new payment rails enable real-time transactions. ISO 20022 is enhancing security and compliance in addition to data standardisation and interoperability. Moreover, embedded payments and Buy Now, Pay Later (BNPL) will continue to flourish with the growing use of e-commerce.
- New payment rails ‘FedNow’ to boost real-time payment innovations
- Embedded payments/finance, cross-border e-commerce and BNPL to fulfil consumer needs
- The future of e-wallets and e-money—will plastic cards become obsolete?
- The need to build a digital identity ecosystem for inclusivity, safety, and sustainability
- Will CBDCs disrupt the traditional banking model and impact banks’ profitability?
Customised Speaking Opportunity
10:00 – 10:15Presentation:
Are we safe with the wide adoption of open banking APIs in a data-sharing economy?
- How to choose a trusted partner
- Security measures to consider
- Protecting consumer sensitive data
Tea/Coffee break
10:30 – 11:00Presentation:
Rethinking core and backend technology architecture towards the future
Banks are rethinking their core and backend technology architecture to meet the changing needs of their customers and stay competitive. FIs are turning to microservices to deploy new services faster. Moreover, they are shifting apps to the cloud, and implementing API frameworks. In this session, we will discover future opportunities and understand how to overcome challenges in implementing core and backend technology architecture.
11:00 – 11:20Panel Discussion
Cloud-native technologies for greater scalability
Investments in cloud-based applications have been growing significantly. Storing and accessing data on the cloud is vital for operational and cost efficiency. New emerging technologies are also pushing banks to enhance their IT infrastructure to streamline operation.
- Investing in cloud technologies to provide customers with hyper-personalisation
- How to benefit from adopting open hybrid multi-cloud to ensure agility, security and speed
- How to maximise the advantage of cloud-native solutions to improve efficiency, scalability, and cost-effectiveness
- Leveraging 5G and IoT with cloud infrastructure to increase operational efficiencies, reduce costs, decarbonisation and sustainability
Panel Discussion
Embedded finance: A paradigm shift in the financial services industry
Embedded finance offers tailored financial products and services to customers. Hence, many banks and fintechs are investing heavily to develop their embedded finance products to gain customer trust and drive revenue. Traditional players are partnering with fintechs and payment companies to accelerate embedded finance adoption to thrive in a highly competitive landscape.
- How to utilise cutting-edge technologies to overcome security and compliance challenges in embedded finance solutions
- Identifying challenges in Banking as a Service (Baas) models
- The future of embedded finance with the rise of BNPL platforms
Networking Luncheon
12:30 – 14:00Presentation:
Redesigning data platforms to maximise revenue
14:00 – 14:15Panel Discussion
Next-generation blockchain technologies transforming the digital economy’s landscape
In the past few years, we have noticed a boom in digital currencies in the global market. This has led to further development of blockchain, IoT, metaverse and NFT products. In addition to these advanced technologies, Web 3.0 networks are rising as a new generation of the internet based on decentralisation. The adoption of blockchain and Web 3.0 has the potential for lowering costs and faster transactions while increasing transparency and security. Accordingly, the decentralised digital ledger technologies will impact the future of the economy.
- The need to design a clear and effective global regulatory framework
- Will DeFi and NFTs continue to innovate? How about security issues?
- Blockchain as a service to increase network security and privacy on the cloud
- New protocols ‘cross-chain’ to provide faster connectivity and overcome interoperability and compatibility issues
- Utilising AI and ML in blockchain for data security and operational efficiency
- How banks can leverage Web 3.0 developments to offer new products, improve customer onboarding, mitigate risk and prevent data breaches
- How banks can benefit from decentralised autonomous organisations (DAOs)
Panel Discussion
Will AI applications and robotics trigger more innovation or failure?
AI-powered solutions are currently used to enable banks to automate processes, improve risk management, and personalise financial products and services. However, the use of AI chatbots and virtual assistants has failed for many financial services providers. Human interaction is still important as AI has limited abilities and requires ethics and transparency. Accordingly, blending both humans and machines will result in an optimum solution and banks should look to designing a phygital ecosystem.
In this session, we will discuss the failure of robotics and virtual assistants in enhancing customer experience and look into best practices in leveraging a phygital model.
15:00 – 15:20Panel Discussion
A futuristic look into cyberattacks in a hybrid world
Winning the customer in the digital age is not easy. Consumers demand more digital solutions but they also have other considerations, from personalisation to security around their financial data. Heightened threats of cyberattacks cause FIs to implement stringent measures to mitigate security breaches. Banks must build robust frameworks to fight data theft, money laundering, and security breaches.
- Implementing AI and ML—are we ready to secure data and combat fraudsters in the hybrid world?
- DeFi platforms and democratised finance vulnerabilities—will blockchain-based identification solutions help?
- Cyber resiliency for business continuity, reducing risks and severity of attacks
- Implementing Zero Trust approach with the wide adoption of IoT and 5G
- Open banking API and data sharing—overcoming cyber security challenges
- Unlocking the power of digital payments with increased cyber threats
Presentation: How to maximise the benefit of RPA and automation to supercharge the digital transformation journey
16:05 – 16:15Networking Tea Break
16:15 – 16:45Closing Session
Shaping the future of finance: sustainability, digitalisation, connectivity and beyond
The financial services industry is at a crossroads. Financial institutions hope for a return to a post-pandemic norm and are adjusting to a more complex macro and industry environment. Increased pressure on net zero climate targets, shifting regulation, increasingly prominent ethics issues in the widespread adoption of technology and growing customer expectations make the industry ever more challenging. Banks must be innovative and maintain a cooperative mindset to ultimately build a cleaner, safer and more inclusive ecosystem for the future of the world.
- Challenges that FIs encounter in the transition toward sustainable finance
- Digital collaboration and partnerships—the key to building the financing ecosystem
- The role of finance with respect to the economy of the future
Closing Remarks & End of Summit
17:30 – 18:00*Please note that this is a working agenda and topics are subject to change.
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