The Excellence in Retail Financial Services 2022

Thursday, 26 May 2022
2:45PM Singapore | 1:45PM Jakarta | 10:45AM Dubai

Welcome note

Foo Boon Ping, President and Managing Editor, The Asian Banker


Agile data and responsible AI: Developing analytics and personalising services

Platforms, super-apps and hyper-personalisation are turning financial services into a data-driven industry. As the industry continues to embrace digitalisation, FIs are utilising AI and data across functional, operational and business lines from improved fraud detection and credit scoring to hyper-personalised customer experience. Meanwhile, central banks in different countries are addressing these issues by releasing assessment methodologies to guide the responsible use of AI by financial institutions.

The panel will discuss the acceleration of data analytics and AI in the industry.

  • Using data with partners in an open ecosystem
  • Accelerating the use of AI in financial services through 5G
  • Significance of data and AI in preventing and detecting fraud
  • Advancement in conversational AI
  • Integration of third-party data in delivering personalised insights and engagement

Guests include:

  • David Hardoon, Chief Data and AI Officer, Union Bank of the Philippines
  • Dick Ho, Deputy GM (Customer Management), Bank of China (Hong Kong) Limited

Hosted by: Mobasher Zein Kazmi , Head of Research, The Asian Banker


The next phase in payments: Utilising blockchain and APIs to revolutionise real-time payments

Faster payments and lower transaction fees are mainly driving the latest innovations in the payments landscape. With payment providers offering a wide range of payments methods to their customers, they are accelerating the integration of digital and mobile payment options through open APIs on a single consolidated platform. Blockchain technology, for instance, is providing data integrity that results in more efficient, secure and faster transactions.

The panel will discuss the development of payments in the industry today.

  • Building competitive payment capabilities and technology to innovate customer experience and adapt new business models
  • Reducing costs of transaction and monetising payments to drive growth amid development of new platforms
  • Monetising APIs in an open payment infrastructure
  • How is the current wave of new payment players transforming the existing landscape?
  • Interoperability between existing payment systems and CBDCs
  • Crypto at the cusp of impacting payments in a more significant way
  • Compliance with local and global regulations as well as standards in payments

Guests include:

  • Chipo Mushwana, Executive for Emerging Innovation & Payments, Nedbank
  • Sam Everington, Chief Executive Officer, Engine by Starling
  • Salim Dhanani,CEO and Co-Founder, BigPay

Hosted by: Richard Hartung, International Resource Director, The Asian Banker


The International Heads of Retail Annual Dialogue

Now more than ever, banks and financial institutions (FIs) must prioritise their retail financial services in their digital journey. They have driven an increase in digitisation and generated more revenues as consumers’ behaviour changed, regulatory frameworks developed and new players emerged. Incumbents have to continue innovating and investing in key enabling technologies to deliver a more seamless consumer experience. From new technologies and digital trends to sustainability and decentralised finance (DeFi), retail banks and FIs can further transform themselves by embracing these opportunities.

This annual dialogue involves the heads of retail from the Asia Pacific, Middle East and Africa. The dialogue will cover a comprehensive range of key issues on leading best practices in the industry:

  • Digital-only banks consolidating their position by catering to a mobile-native client base
  • Investment in digital currencies and growth of next-gen payment systems
  • The shift towards digital wealth with online investing continuing to gain popularity and trust
  • Green trend adoption in the retail financial services industry

Hosted by:

Wilson Chia, Advisor, Excellence in Retail Financial Services Advisory Council

Foo Boon Ping, President and Managing Editor, The Asian Banker

With special remarks by:

Emmanuel Daniel, Founder and Chairman, The Asian Banker


Excellence in Retail Financial Services Awards 2022

  • Awards programme: process, methodology and scorecards
  • Overview of the retail banking market
  • Key findings from the awards programme
  • Best practices (based on submissions)

Presentation by Richard Hartung, International Resource Director, The Asian Banker


Group Photo

For more information on the programme, please contact:

Kate Berbano

Programme Manager

[email protected]

Have a Query? Contact Us Now!

For more details, please contact:

Kate Berbano, Programme Manager

[email protected] +63 9189793682

Delegate Registration contact:

Joshua Sangalang

[email protected] +63 9050253810