The Agenda

Platforms, super-apps and hyper-personalisation are turning financial services into a data-driven industry. As the industry continues to embrace digitalisation, FIs are utilising AI and data across functional, operational and business lines from improved fraud detection and credit scoring to hyper-personalised customer experience. Meanwhile, central banks in different countries are addressing these issues by releasing assessment methodologies to guide the responsible use of AI by financial institutions.

Guests include:

• David Hardoon, Chief Data and AI Officer, Union Bank of the Philippines
• Dick Ho, Deputy GM (Customer Management), Bank of China (Hong Kong) Limited

Hosted by: Mobasher Zein Kazmi , Head of Research, The Asian Banker

Now more than ever, banks and financial institutions (FIs) must prioritise their retail financial services in their digital journey. They have driven an increase in digitisation and generated more revenues as consumers’ behaviour changed, regulatory frameworks developed and new players emerged. Incumbents have to continue innovating and investing in key enabling technologies to deliver a more seamless consumer experience. From new technologies and digital trends to sustainability and decentralised finance (DeFi), retail banks and FIs can further transform themselves by embracing these opportunities.

This annual dialogue involves the heads of retail from the Asia Pacific, Middle East and Africa. The dialogue will cover a comprehensive range of key issues on leading best practices in the industry:

• Digital-only banks consolidating their position by catering to a mobile-native client base
• Investment in digital currencies and growth of next-gen payment systems
• The shift towards digital wealth with online investing continuing to gain popularity and trust
• Green trend adoption in the retail financial services industry

Hosted by:

Wilson Chia, Advisor, Excellence in Retail Financial Services Advisory Council

Foo Boon Ping, President and Managing Editor, The Asian Banker

With special remarks by:

• Awards programme: process, methodology and scorecards
• Overview of the retail banking market
• Key findings from the awards programme
• Best practices (based on submissions)

Presentation by Richard Hartung, International Resource Director, The Asian Banker