Christian Kapfer has served as research director since 2004, providing research and consulting services to top-tier financial institutions and their investors in benchmarking their business and strategic capabilities in consumer and retail financial services.
With the reprieve on know your customer regulations on certain segments, banks and new challengers are rapidly integrating eKYC into their processes to…
Customers make decisions on primary banking relationship based on assumed needs for multiple network point convenience, even though they may patronise…
Vietnam is likely to emerge as a significant consumer-driven market, placing it in the Asian consuming class of Indonesia and the Philippines with a gross…
Between 2019 to 2022, banks will launch full digital banking blueprints, making more structural changes at the back office to tap fully into a rapidly…
The Japan-based messaging app shares its vision to the world during the recently-concluded LINE Conference 2019: To grow from a mere messaging app into…
With the seemingly accelerating adoption of e-wallets, GCash, PayMaya and Grab vie for a large piece of the e-wallet pie but must first confront issues…
ING and Suncorp emerge as victors from the fallout in regards to net promoter score while smaller banks are in danger to lose the most with the entry of…
While fintechs may take some market share away in specific niches, the partnerships, analytics, and value-add that leading banks are developing can keep…
Liquid Group founder and CEO, Jeremy Tan, describes the current payments landscape for non-bank financial institutions and believes personalisation to…