Christian Kapfer has served as research director since 2004, providing research and consulting services to top-tier financial institutions and their investors in benchmarking their business and strategic capabilities in consumer and retail financial services.
Aaron Loo, managing director for retail banking of Ambank Group discusses how end-to-end digital account opening via AmOnline app benefits its customers.
Digital and incumbent banks face growing threats from big tech and payment platforms that are evolving into full-scale financial services players. Latest…
Licensed digital banks and P2P/marketplace platforms focused on alternative business lending to SMEs are overcoming operating and market challenges to…
Grab's listing fulfils a key milestone for the platform’s early investors. However, a 12% drop in market value on its first trading day resembles Paytm’s…
UOB Singapore built Asia’s best performing SME banking business, driven by extensive regional network capabilities, strength in customer service, and strong…
The bank created a strong digital active client base from its acquisition of Diamond Bank which had a large retail portfolio and strong digital platform.
Standard Chartered Ghana outperformed major local rivals such as Stanbic Bank and Fidelity Bank in areas such as digital, customer experience, and risk…
Taiwan’s retail banking market is a highly mobile and digital maturing consumer market which continues to rely extensively on community branch banking…
A recent survey of 3,000 respondents in Indonesia, Japan, Korea, Philippines, Singapore and Thailand reveals that financial health beat well-being as top…
Peer-to-peer payment themes in India, Thailand, Australia, Hong Kong and the Philippines have taken off with varying degrees of success but adoption is…
With the reprieve on know your customer regulations on certain segments, banks and new challengers are rapidly integrating eKYC into their processes to…