HSBC awarded Best SME Bank in Hong Kong for enhancing customer experience with innovative features and services

• The bank launched “HSBC Identify” to facilitate a secure and more seamless customer onboarding experience
• HSBC Sprint Account is a tailored proposition to meet the financial and working capital needs of startups and small businesses
• Powered by HSBC VisionGo, the bank connected SMEs in Hong Kong digitally and strengthened the business community in the present challenging times

Singapore, 02 June 2020 — HSBC was recognised as the Best SME Bank in Hong Kong at The Asian Banker International Excellence in Retail Financial Awards 2020.

The bank launched “HSBC Identify” to facilitate a secure and more seamless customer onboarding experience

HSBC endeavoured to enhance customer experience by innovation and digitalisation. The bank launched “HSBC Identify”, a selfie-based identification tool, to allow customers to handily complete the verification process using their smartphones. This streamlined the document uploading and filing process for online account opening.

HSBC Sprint Account is a tailored proposition to meet the financial and working capital needs of startups and small businesses

The bank also launched the HSBC Sprint Account with special features tailored to startups and small businesses to help them kick start their operations. Through the InnoTech Business Instalment Loan, the bank supports the funding needs of small and medium-sized enterprises (SMEs) without the need to provide financial statements and collaterals.

Powered by HSBC VisionGo, the bank connected SMEs in Hong Kong digitally and strengthened the business community in the present challenging times

HSBC VisionGo, a digital community platform designed to connect SMEs in Hong Kong, provided enterprises with timely business insights and created a knowledge-sharing environment for like-minded entrepreneurs. With the help of the latest artificial intelligence and machine learning technologies, the platform curated relevant content for users based on their preference and reading history.

To help the business community ride out the present challenging times, HSBC has been providing different relief measures to companies of all sizes and across a wide range of sectors since February. Leveraging its digital capabilities and deep understanding of customers' businesses, the bank offers a comprehensive suits of webinars, video tutorials and one-on-one consultation via HSBC VisionGo to help SMEs tap into much-needed support as quickly as possible.

About The Asian Banker International

The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The Singapore-based company has offices in Singapore, Malaysia, Manila, Hong Kong, Beijing and Dubai, as well as representatives in London, New York and San Francisco. It has a business model that revolves around three core business lines: publications, research services and forums. The company’s website is www.theasianbanker.com.

You may visit the Excellence in Retail Financial Services page at http://awards.asianbankerforums.com/retailfinancial/.

For further information, you may get in touch with:

Mr. Mobasher Zein Kazmi

Head of Research

Tel: (+61) 452 514 145

mkazmi@theasianbanker.com