Emirates NBD wins Best Process Automation Implementation Award
- Emirates NBD realised operational efficiency in the form of end-to-end automation and digitised workflows
- Automation anywhere is the bank’s underlying platform for in developing its robotics solutions
- The scale of implementation is unique in the Middle East with over 90 solutions running in production
28 October 2020, Singapore – Emirates NBD was awarded Best Process Automation Implementation at The Asian Banker Financial Technology Innovation Awards 2020.
Emirates NBD realised operational efficiency in the form of end-to-end automation and digitised workflows
The bank implements a 24 hours a day, seven days a week robotics process automation solution to build its digital workforce capacity across all business units, thus accelerating time to market its products and offerings, and significantly reducing processing errors to zero. Specifically, the bank automates extremely the manual operations for critical back office processes including, but not limited to, automated teller machine (ATM) cash deposit machine (CDM) reconciliation, suspense account reconciliation, account closure, remittance processing, online profile creation and loan request sourcing and processing.
Automation anywhere is the bank’s underlying platform in developing its robotics solutions
Emirates NBD implemented agile development by establishing an in-house team of developers, testers, engineers, architects and analysts. It also incorporated innovative technologies in its intelligent automation such as application programming interface (APIs), artificial intelligence (AI) algorithm and smart workflow. As a result, the project also enabled effective use of Emirates NBD’s human capital by re-training staff with high-intelligence skills and reallocating them to more value-added activities.
The scale of implementation is unique in the Middle East with over 90 solutions running in production
Through its modular automation approach, the process automation using robotics is highly scalable. The bank is able to replicate and implement the solution for similar activities in other business units or to manage volume growth. Currently, the bank’s automation has over 90 solutions running in production, targeting around 100 digital fulltime employee capacity.
About The Asian Banker
The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The Singapore-based company has offices in Singapore, Malaysia, Manila, Hong Kong, Beijing, and Dubai, as well as representatives in London, New York, and San Francisco. Its business revolves around three core business lines: publications, research services and forums. The company’s website is www.theasianbanker.com.
Visit The Asian Banker Financial Technology Innovation Awards 2020 official page at https://www.asianbankerawards.com/technology/
For further information, you may get in touch with:
Mr. Mobasher Zein Kazmi
Head of Research
Tel: (+61) 452 514 145