Best Retail Bank in the Philippines – UnionBank of the Philippines
The winning bank sustained above-industry performance despite setbacks brought by the COVID-19 pandemic. The bank achieved a double-digit growth year-on-year (YoY) in retail gross revenue. It also recorded a significant improvement in retail return on equity (ROE) at 33%, up from 20.4% in the previous year. The bank has onboarded about 2.5 million customer accounts. Contributing to the bank’s performance in 2021 was the bank’s ecosystem-focused customer acquisition strategy and digital capabilities.
For demonstrating a long-term, sustainable, profitable franchise with customers as its core proposition, the Best Retail Bank in the Philippines is UnionBank of the Philippines.
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