Best Retail Bank in Taiwan - CTBC
The winning bank showed a robust financial performance with its positive retail compound annual growth rate and significant improvements in retail return on equity (ROE) and cost income ratio (CIR). It introduced customer-centric strategies by leveraging digital transformation capabilities. The bank’s omni-channel integrated 60% of the total banking services via digital channel. It recorded 79% monthly active users with 89% customer satisfaction rate.. The Best Retail Bank in Taiwan is CTBC Taiwan.
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You may visit the Excellence in Retail Financial Services page at http://awards.asianbankerforums.com/retailfinancial/
For further information on the collaterals for winning banks, please contact:
Mr. Mobasher Zein Kazmi
Head of Research
Tel: (+61) 452 514 145