Friday, 31 March 2023

Best Retail Bank in Taiwan - CTBC

5 min read

By The Asian Banker

The winning bank showed a robust financial performance with its positive retail compound annual growth rate and significant improvements in retail return on equity (ROE) and cost income ratio (CIR). It introduced customer-centric strategies by leveraging digital transformation capabilities.  The bank’s omni-channel integrated 60% of the total banking services via digital channel. It recorded 79% monthly active users with 89% customer satisfaction rate.. The Best Retail Bank in Taiwan is CTBC Taiwan.


About The Asian Banker

The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The global research company has offices in Singapore, Malaysia, Hong Kong, Beijing and Dubai as well as representatives in London, New York and San Francisco. It has a business model that revolves around three core business lines: publications, research services and forums. Visit for details.

You may visit the Excellence in Retail Financial Services page at

For further information on the collaterals for winning banks, please contact:

Mr. Mobasher Zein Kazmi

Head of Research

Tel: (+61) 452 514 145

Email: [email protected]

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