Artificial intelligence (AI) is set to transform retail banking, impacting the customer journey from acquisition on through to retention.
Tuesday, 3 October 2023
Our archives on Bots
Driven by competition and rapid disruption, banks increasingly spend on technology enabled models targeted to improve customer experience and service capability.…
After more than a year in service, Liv developed an innovative digital banking solution for the UAE, but needs to evolve quickly to stay ahead of both…
Deepak Dutt, founder and chief executive officer of Zighra, a mobile security start-up harnessing crowdsourced user information and implicit authentication…
Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised…
Banks are looking at "smarter" chatbots to deliver better customer experience, while also bringing down expenses and improving efficiency.
As retail banks look at how to deliver an even better customer experience, while also bringing down expenses and improving efficiency, chatbots are becoming…