TABInsights’ Financial Institutions Satisfaction Survey reveals global network support as the key force in driving the future of collaboration in transaction…
Saturday, 2 December 2023
Our researches and analysis on Research Note
Generative AI is emerging as a game-changer, with new developments from the most promising companies in the field pushing its use
With a large portion of Africa’s population still lacking access to traditional banking services, particularly in places banks fear to tread, payment providers…
BoA, UOB and Deutsche Bank are the winning transaction banks in Asia Pacific in The Asian Banker Best Transaction Bank Rankings 2023, with leading positions…
Disintermediation by digital wallets and decentralised finance platforms is shifting deposit business dynamics, requiring conventional banks to innovate…
The current disintermediation in payments and MSME lending marks the tip of the iceberg, and retail deposits may be the next battleground
China's wealth management market has the potential to surpass $100 trillion by 2025, but it needs to overcome challenges like low asset allocation, regulatory…
Consumers in India rated ICICI as the Most Recommended Retail Bank in the 2023 BankQuality™ Survey with a score of 69%, while Paytm scored 64% and rated…
Banks have implemented chatbots for operational efficiency and improved customer access, but new AI capabilities expose key gaps in contextual and cognitive…
While some banks have increased the use of AI in personalising services, marketing and risk management, legacy systems struggle to leverage and scale it…
Indonesia’s Bank Central Asia, DBS Singapore, South Korea’s Toss Bank, and China’s Alipay were voted the Most Recommended Retail Bank, Most Selected Main…
Banks are leveraging digital solutions, risk management strategies, and user-centric approaches to drive growth in the wake of COVID-19