The bank curated a strong digital active client base but its low digital BankQuality score and a rise in customer complaints after its acquisition of Diamond…
Our researches and analysis on Case Study
Despite fierce competition from its local South African peers and some Nigerian banks, Absa emerged as the Best Retail Bank in Africa
Standard Chartered Ghana outperformed major local rivals such as Stanbic Bank and Fidelity Bank in areas such as digital, customer experience, and risk…
Siam Commercial Bank and IT partner FIS implemented a future-proof payment hub to increase processing capacity and shorten product development cycle. The…
Bridging financing gap across three countries, Funding Societies/Modalku’s machine learning based risk assessment model, partnership ecosystem and range…
With the seemingly accelerating adoption of e-wallets, GCash, PayMaya and Grab vie for a large piece of the e-wallet pie but must first confront issues…
WeBank, a digital micro lender of Tencent Financial Technologies, applies blockchain to create transparency and trust with its business partners and aims…
Taishin @GoGo is the fastest growing card in Taiwan. The bank issued 200,000 cards within the first 18 months.
Yirendai, the largest P2P online consumer finance marketplace in China, offers services that are based on technology-driven innovations such as big data…
While steering the calls, Eva reduced incorrect routing by 73% and has also resulted in overall 50% reduction in the time taken to digitally serve a customer…