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The bank curated a strong digital active client base but its low digital BankQuality score and a rise in customer complaints after its acquisition of Diamond…
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Case Study,
Despite fierce competition from its local South African peers and some Nigerian banks, Absa emerged as the Best Retail Bank in Africa
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Case Study,
Standard Chartered Ghana outperformed major local rivals such as Stanbic Bank and Fidelity Bank in areas such as digital, customer experience, and risk…
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Case Study,
Siam Commercial Bank and IT partner FIS implemented a future-proof payment hub to increase processing capacity and shorten product development cycle. The…
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Bridging financing gap across three countries, Funding Societies/Modalku’s machine learning based risk assessment model, partnership ecosystem and range…
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With the seemingly accelerating adoption of e-wallets, GCash, PayMaya and Grab vie for a large piece of the e-wallet pie but must first confront issues…
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Case Study,
WeBank, a digital micro lender of Tencent Financial Technologies, applies blockchain to create transparency and trust with its business partners and aims…
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Case Study,
Taishin @GoGo is the fastest growing card in Taiwan. The bank issued 200,000 cards within the first 18 months.
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Case Study,
Yirendai, the largest P2P online consumer finance marketplace in China, offers services that are based on technology-driven innovations such as big data…
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Case Study,
While steering the calls, Eva reduced incorrect routing by 73% and has also resulted in overall 50% reduction in the time taken to digitally serve a customer…