Research NoteResearch Note,
Research Note,
The Governor of the Central Bank of the United Arab Emirates, His Excellency Mubarak Rashed Al Mansoori discusses the transformation of the UAE Central…
Nazmul Karim Chowdhury, Senior Vice President and Head of Brand at City Bank, Bangladesh, describes how cautious optimism toward mobile financial services…
Andra Sonea, lead solutions architect with the Innovation & Digital Analytics Lab at Lloyds Banking Group in London, maintains that an industry that enables…
InterviewsInterviews,
Interviews,
Adizah Tejani, head of ecosystem development at Level39, discusses the role of the technology accelerator in the growth of fintech start-ups, which, like…
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Research Note,
In 2012, Kotak Mahindra Bank implemented a "courtesy call back" feature in its contact centres. The technological innovation gave customers faster service,…
InterviewsInterviews,
Interviews,
Neal Cross, the chief innovation officer of DBS Bank discusses how the bank’s accelerator for start-ups has transformed its culture.
News AnalysisNews Analysis,
News Analysis,
An anti-money laundering law that did not cover casinos. A weekend and a holiday in the targeted banks in at least three countries. A Swift system that…
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Research Note,
Banks face high costs of maintaining extensive branch networks while having their market share eroded by the ever-growing presence of payments solutions…
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Research Note,
The industry has to look beyond growing their market presence through traditional brick-and-mortar branches by exploring new channels like mobile banking…
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Research Note,
Social media, coupled with data analytics, gives a more complete picture of the customer but banks face the challenge of having to make sense of masses…
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Research Note,
Mobile banking in Saudi Arabia is still growing and its development is contingent upon customer needs, as the actual number of mobile transactions is low.
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Research Note,
With over 53 million unbanked still transacting in cash, Egyptian banks are looking to target this potentially lucrative market through mobile or prepaid…