Published January 15, 2013
DBS new flagship branch concept reduces transaction time by half
DBS’ state of art branch makes use of technology, design and innovative concepts to serve customer faster and align their branch banking experience with e-channels.
Preamble With the entrenched use of mobile technology and the Internet among bank customers, Singapore’s DBS Bank felt the need to introduce a superior customer experience at the branch that customers can resonate with, as well as reduce customer waiting time and improve productivity. One Key Per...