DBS’ state of art branch makes use of technology, design and innovative concepts to serve customer faster and align their branch banking experience with e-channels.

Date: January 15, 2013
Author: Durva Lakhlani
Categories: Branch Banking, Channels, Customer Centricity, Innovation, Internet Banking, Retail Banking, Singapore, Technology & Operations
Keywords: DBS Bank, DBS Treasures, DBS Private Client, Deutsche Bank, Umpqua Bank, CBA, HSBC Premier, YES Bank

Preamble With the entrenched use of mobile technology and the Internet among bank customers, Singapore’s DBS Bank felt the need to introduce a superior customer experience at the branch that customers can resonate with, as well as reduce customer waiting time and improve productivity. One Key Per...