Improved operational efficiencies and customer service a must for Malaysian banks
Proceedings report from The Asian Banker’s Malaysia Heads of Retail Banking Dialogue 2014, on the increasingly competitive retail banking landscape and associated challenges faced by Malaysian banks today. February 26, 2014 | Research* The entire report can be downloaded at the bottom of this page. I. Introduction 1. The Asian Banker’s Malaysia Heads of Retail Banking Dialogue 2014 facilitated discussions on issues shaping the current retail banking landscape in the country. 2. The following report summarises the central points presented by the key speakers of the session, including main issues discussed, as well as the Question and Answer session that followed. 3. The objectives of the session were to discuss: I. Retail banking themes in Malaysia. II. In attendance Key participants in this dialogue were: 1. Hamirullah Boorhan, Head of Community Financial Services, Maybank Please login to read the complete article. If you already have an account, you can login now or subscribe/register.
Categories: Branch Banking, Channels, Customer Centricity, Data & Analytics, FSI Customer Relationship Management , Internet Banking, Malaysia, Mobile Banking, Retail Banking, Technology & Operations, Wealth ManagementBranch Banking,Channels,Customer Centricity,Data & Analytics,FSI Customer Relationship Management ,Internet Banking,Malaysia,Mobile banking,retail,technology,Wealth Management, Branch Banking,Channels,Customer Centricity,Data & Analytics,FSI Customer Relationship Management ,Internet Banking,Malaysia,Mobile Banking,Retail Banking,Technology & Operations,Wealth Management, Keywords:BNM, Digital Interaction, Talent Management, Operational Efficiency BNM, Digital Interaction, Talent Management, Operational Efficiency
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