Banks need to turn digital channels into revenue generators
Proceedings report from The Asian Banker’s teleconsultation session ‘Changing expectations of bank customers’, on the need to align customer banking experience in branches and on digital channels. December 12, 2013 | Research* The entire report can be downloaded at the bottom of this page. I. Introduction 1. The Asian Banker’s teleconsultation session, ‘Changing expectations of bank customers’, facilitated discussions on the paradigm shift in customer expectations and banks’ ability to deliver on the same. 2. The following report summarises the central points presented by the key speakers of the session, including main issues discussed, as well as the Question and Answer session that followed. 3. The objectives of the session were to discuss: i. Trends retail banks need to take note of. II. In attendance Key participants in this teleconsultation were: III. Key discussion notes The following key discussion points were drawn from the dialogue and expanded below: 1. Benchmarks for customer experience are now set by internet companies IV. Detailed discussion notes 1. Benchmarks for customer experience are now set by internet companies Please login to read the complete article. If you already have an account, you can login now or subscribe/register.
Categories: Branch Banking, Channels, Customer Centricity, Internet Banking, Mobile Banking, Retail Banking, Technology & OperationsBranch Banking,Channels,Customer Centricity,Internet Banking,Mobile banking,retail,technology, Branch Banking,Channels,Customer Centricity,Internet Banking,Mobile Banking,Retail Banking,Technology & Operations, Keywords:SunGard, Google, Amazon, Apple SunGard, Google, Amazon, Apple
|