Regulatory restrictions and use of legacy systems impede HK banks’ customer centricity efforts
Proceedings report from The Asian Banker’s Hong Kong Heads of Retail Banking Dialogue 2013, on issues shaping the current retail banking landscape in the city. December 06, 2013 | ResearchI. Introduction 1. The Asian Banker’s Hong Kong Heads of Retail Banking Dialogue 2013 facilitated discussions on issues shaping the current retail banking landscape in the country. 2. The following report summarises the central points presented by the key speakers of the session, including main issues discussed, as well as the Question and Answer session that followed. 3. The objectives of the session were to discuss: i. Global themes in retail banking and where Hong Kong banks stand. II. In Attendance Key participants in this teleconsultation were: Please login to read the complete article. If you already have an account, you can login now or subscribe/register.
Categories: Channels, Customer Centricity, Data & Analytics, FSI Customer Relationship Management , Hong Kong, Mobile Banking, Retail Banking, Retail Payments, Technology & Operations, Wealth ManagementChannels,Customer Centricity,Data & Analytics,FSI Customer Relationship Management ,HK,Mobile banking,retail,Retail Payments,technology,Wealth Management, Channels,Customer Centricity,Data & Analytics,FSI Customer Relationship Management ,Hong Kong,Mobile Banking,Retail Banking,Retail Payments,Technology & Operations,Wealth Management, Keywords:Channel Management, Customer Analytics, Legacy Infrastructure, Cold Calling, NFC, Customer Convenience Channel Management, Customer Analytics, Legacy Infrastructure, Cold Calling, NFC, Customer Convenience
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