United Overseas Bank Thailand and G-Able awarded Best Biometrics Initiative, Application or Programme at Thailand Financial Technology Innovation Awards Programme 2019
- UOB Thailand launched fingerprint based biometric e-KYC for customers through self service kiosks
- It facilitated customers to open an account within few minutes at 250 self service kiosks, at any time of the day
- This increased the total account opened by two times
Bangkok May 31st 2019 – United Overseas Bank Thailand and G-Able were awarded Best Biometrics Initiative, Application or Programme at Thailand Financial Technology Innovation Awards Programme 2019.The awards ceremony was held in conjunction with The Future of Finance Summit,the foremost annual meeting for decision makers in the financial services industry in the Asia Pacific region, held at the Shangri-La, Bangkokon May 31st2019.
Standing from left: Neeti Aggarwal, Senior Manager Research, The Asian Banker;YuttachaiTeyarachkul, Managing Director and Country Head of Personal Financial Services, United Overseas Bank (Thai); Tan ChoonHin, President and Chief Executive Officer, United Overseas Bank (Thai); David Gyori, International Resource Director, The Asian Banker; Richard Hartung, International Resource Director, The Asian Banker.
UOB Thailand launched fingerprint based biometric e-KYC for customers through self service kiosks
In an innovative initiative, UOB Thailand’s TMRW service launched a fingerprint based biometric e-KYC for new to bank customers through self service kiosks which were integrated with its customer relationship management system. This allowed the bank to overcome the requirement for customers to visit the branches for face to face KYC through executive. The bank launched this service for savings account as well as credit card.
It facilitated customers to open an account within few minutes at 250 self service kiosks, at any time of the day
The bank launched this fingerprint authentication through 250 self service kiosks as well as authentication app at branches. Consumers were required to upload citizen’s ID photo card for authentication. The system is based on web base application integrating with biometric card reader, integrated with data through application programming interface. With this service, TMRW enabled customers to open an account in less than 10 minutesatanytime, also beyond banking hours, as per their convenience.
This increased the total account opened by two times
This initiative improved customer experience as they could open accounts at any time and also saved time by enabling faster account opening. With this system the bank is now better prepared to tap into millennial generation in Bangkok that is more comfortable with complete digital transactions. The initiative received a good consumer response and within the first month after the launch the number of account opening increased by two folds.
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You may visit the Financial Technology Innovation Awards gallery athttps://www.facebook.com/pg/TheAsianBanker/photos/?tab=album&album_id=10157263171314804&ref=page_internal
For further information on the collaterals for winning banks, please contact:
Mr. Alfred Labicassi
The Asian Banker