Editorial

Standard Chartered Bank (HK) awarded the Best Frictionless Customer Relationship Management at The International Excellence in Retail Financial Services Awards 2020

By The Asian Banker

  • Introducing new unique digital functions to their mobile application to offer a seamless digital experience for their clients. 
  • Creating value addition to their proposition to enhance the digital experience of the customers.
  • As a result, the bank recorded significant growth in their mobile active clients.

 

Singapore, 29 June 2020 —  Standard Chartered Bank (HK) received Best Frictionless Customer Relationship Management at The Asian Banker International Excellence in Retail Financial Awards 2020.

Introducing new unique digital functions to their mobile application to offer a seamless digital experience for their clients

Standard Chartered Bank (HK) enhanced their digital features in their mobile application. Since the launch, the bank continues to provide enriched customer experiences and enhance existing features in order to offer a seamless digital experience to their customers. In addition, the bank focuses to deliver seamless omni-channel services across digital and staff-assisted touch points, and customers can choose to seek assistance and interact with our relationship managers and agents seamlessly from the SC Mobile app. With the enhanced digital functions and new servicing tools on the mobile application, customers can seek the required information and services more easily in their preferred way.

Creating value addition to their proposition to enhance the digital experience of the customers

Standard Chartered Bank (HK) included new functions in their mobile application such as keyboard banking feature “SC Keyboard”, customers can enjoy the convenience of sending payments and checking balances from the mobile keyboard. In addition, the bank introduced the card less cash withdrawal service “QR Cash” which allows customers to pre-set cash withdrawal instructions through their mobile application, the can scan the QR code on any Standard Chartered ATM in Hong Kong to get cash instantly without using any card.

As a result, the bank recorded significant growth in their mobile active clients.

Standard Chartered Bank (HK) recorded strong growth in their mobile active clients. The bank continues to introduce new features including instant approval and disbursement for credit card and lending products, personalized spending categorization on virtual assistant Stacy and increased scope of products to be applied for via SC Mobile. With these enhanced functions, customers can enjoy immediately the products and services they need, and have greater freedom purchasing the products in their preferred ways.

 

About The Asian Banker International

The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The Singapore-based company has offices in Singapore, Malaysia, Manila, Hong Kong, Beijing and Dubai, as well as representatives in London, New York and San Francisco. It has a business model that revolves around three core business lines: publications, research services and forums.

The company’s website is www.theasianbanker.com

 

You may visit the Excellence in Retail Financial Services page at  http://awards.asianbankerforums.com/retailfinancial/

 

For further information on the collaterals for winning banks, please contact:

Mr. Mobasher Zein Kazmi
Head of Research
Tel: (+61) 452 514 145
Email: mkazmi@theasianbanker.com

 

 

 



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