National Bank of Egypt awarded Best Retail Bank in Egypt at The Asian Banker International Excellence in Retail Financial Services Awards 2019
- The National Bank of Egypt exhibited strong financial performance in 2018
- Clear focus on technology and digitisation for its branch and ATM network to improve customer experience
- The bank continues to develop its digital banking platforms and electronic channels
Dubai, March 21st, 2019 - National Bank of Egyptwas awarded Best Retail Bank in Egypt at The Asian Banker International Excellence in Retail Financial Awards 2019. The awards ceremony was held in conjunction withThe Excellence in Retail Financial Services Convention 2019at Conrad Dubai, U.A.E on March 21st, 2019.
In the picture: Members of the International Advisory Council of Excellence in Retail Financial Services Awards Programme; Wilson Chia and Richard Hartung; John Holder, Chief Technologist, Realities Centre; Spiros Margaris, Founder, Margaris Ventures; Tarek El-Ghazaly, Regional General Manager, National Bank of Egypt
The National Bank of Egyptexhibited strong financial performance in 2018
The bank has madestrides in financial inclusion, focusing on nourishing SME sector development and reaching out to customer segments in less developed regions. The bank’s retail business contributed over a third of the bank’s total income, with healthy growth for personal loans, and a low NPL ratio of under 0.5%. Deposit balances grew by over 40%, while its mortgage portfolio doubled in size in 2018. The bank also caters to almost half of Egypt’s SME market.
Clear focus on technology and digitisation for its branch and ATM network to improve customer experience
With customer self-service at the core of its digitisation strategy, the bank launched a fully electronic servicing branch with minimal human intervention, enabling prompt services which save time and effort. The bank also launched interactive teller machines which allow direct contact with the bank’s customer service representatives for customer inquiries, card-free deposits at ATMs, and payments using QR codes.
The bank continues to develop its digital banking platforms and electronic channels
The bank launched its new internet banking portaland is upgrading its mobile application, acquiring over 10% of its retail customer base by offering convenient and secured banking services. The bank has also collaborated with the Egyptian Government to work on a solution to approve digital KYC and will continue strengthening its e-services, through investments in data centres and an emphasis on digital archiving.
The International Excellence in Retail Financial Services programme is one of the most rigorous, prestigious and transparent awards programme for consumer financial services in the world. Covering all of the Asia Pacific, the Middle East and West Africa, the programme was instituted in 2001 to recognise the pursuit of excellence amongst retail financial institutions. The programme evaluates more than 300 banks and non-bank retail financial services players in more than 42 countries, via a rigorous audit-based approach. Detailed evaluation criteria for each category may be found at http://awards.asianbankerforums.com/retailfinancial/criteria-country
About The Asian Banker International
The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The Singapore-based company has offices in Singapore, Malaysia, Manila, Hong Kong, Beijing, and Dubai, as well as representatives in London, New York, and San Francisco. It has a business model that revolves around three core business lines: publications, research services and forums. The company’s website is www.theasianbanker.com
You may visit the Excellence in Retail Financial Services Awards gallery at https://www.facebook.com/pg/TheAsianBanker/photos/?tab=album&album_id=10157080239284804
For further information on the collaterals for winning banks, please contact:
Mr. Alfred Labicassi
The Asian Banker