• Implemented an automated system to simplify end-to-end recruitment process
• Automated recruitment process resulted in increased operational efficiency
• The system helped reduce cost by removing the manual work of recruitment manager

28 October 2020, Singapore - ICICI Bank was recognised for Best HR Technology Implementation at the Financial Technology Innovation Awards 2020 presented by The Asian Banker.

Implemented an automated system to simplify end-to-end recruitment process

ICICI Bank implemented an automated system integrated with many other upstream and downstream systems to automate the recruitment process. The system provides an easy registration, automated communication channel, and smooth interview process. It gives the candidate the opportunity to connect with the recruitment manager through video conference call to complete the interview process. In addition, offer-making and releasing to candidates takes just three minutes to complete. The entire process is also made available on mobile app for ease of use.

Automated recruitment process resulted in increased operational efficiency

The implementation of the HR recruitment model accelerated candidate detail screening to just a few minutes. The time it takes to address standard candidate queries was reduced through the integration of chatbot. The system also enriched the online experience of prospective candidates. The officials are updated thanks to the dashboard which displays recent developments. The entire workflow is available online from interview scheduling, panel set-up, candidate assessment, compensation finalisation and releasing final offer letter with adequate maker checker control.

The system helped reduce cost by removing the manual work of recruitment manager

The successful implementation of Online Recruitment project helped in cost reduction by removing manual work of the recruitment manager. It also eliminated risk for manual miscount of data processing and time-taking for generation of offer letter.

ICICI Bank’s Abhijit Bhattacharya, head - HR, TDG, Talent Acquisition and Business HR head - RBG, in accepting the award said, “This is only going to motivate us further to look for more possibilities in enhancing online experience of job applicants and employees”.

Harshal Setalvad, the bank’s technology head - Corporate Centre, for his part said, “The digitisation of our recruitment process helped us improve the applicant experience. It also helped the bank and HR team by simplifying processes and enabling much more efficiency”.

For video of the Financial Technology Innovation Awards 2020 Virtual Ceremony, please click here.

The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The Singapore-based company has offices in Singapore, Malaysia, Manila, Hong Kong, Beijing, and Dubai, as well as representatives in London, New York, and San Francisco. Its business revolves around three core business lines: publications, research services and forums. The company’s website is www.theasianbanker.com.

Visit The Asian Banker Financial Technology Innovation Awards 2020 official page at https://www.asianbankerawards.com/technology/

For further information, you may get in touch with:

Mr. Mobasher Zein Kazmi

Head of Research

Tel: (+61) 452 514 145

mkazmi@theasianbanker.com