CTBC Bank awarded Best Digital Bank in Taiwan, Best Retail Bank in Taiwan, and Best Retail Bank in Asia Pacific at The Asian Banker International Excellence in Retail Financial Services Awards 2019
- CTBC Bank remained robust in the automation channel business market in Asia Pacific
- The bank continues to reinforce information cybersecurity management and global trend of cybersecurity threat
- The bank has carried out a solid digital foundation to acquire emerging technologies
Dubai, March 21st, 2019 - CTBC Bank was awarded the Best Digital Bank in Taiwan, Best Retail Bank in Taiwan, and Best Retail Bank in Asia Pacific for 2019 at The Asian Banker International Excellence in Retail Financial Awards 2019. The awards ceremony was held in conjunction withThe Excellence in Retail Financial Services Convention 2019at Conrad Dubai, U.A.E on March 21st2019.
Standing from left: David Gyori,Member, Excellence in Retail Financial Services Advisory Council; Wilson Chia, Member, Excellence in Retail Financial Services Advisory Council; Representative from CTBC Bank; VarunSabhlok, Member, Excellence in Retail Financial Services Advisory Council
CTBC Bank remained robust in the automation channel business market in Asia Pacific
In 2018, both assets under management and number of clients of CTBC Bank have increased steadily over the years, the total AUM has surpassed $65 billion, and the volume of credit card have reached 6.9million. Also, the bank’scomprehensive customer advisory service through “Family Financial Clinic”, which covers retirement, medical, life insurance, heritage, goal and education fund planning. It built up the system phase- by-phase to approach real-time decision management, which supported by omni channel integrated technology infrastructure to serve clients with payment ecosystem at everywhere.
The bank continues to reinforce information cybersecurity management and global trend of cybersecurity threat
CTBC Bank started to deploy no signature-based threat-detection mechanisms including user abnormal behavior detection and response system, which could further reinforce its network detection and reaction capabilities. The bank enhanced its credit risk management revolution and the non-performing loan ratio in retail business reached 0.11%. Additionally, CTBC Bank continuously taken a “Digital Driven Risk Journey”, which brought into risk management transformation and innovation through AI decision-making engine, design the cooperation mode between the machine and underwriter based on risk and discrimination level.
The bank carried out solid digital foundation to acquire emerging technology
CTBC Bank cooperated with ecosystem players to realize artificial technology, and is the first bank to be approved by the FSC for the pilot test in Taiwan. The launch of VTMs (video teller machine) created financial innovation service platform, and the flexibility of distribution is in line with inclusive financial purposes, also the transaction time for account opening is less than 20 minutes, received 99.6% satisfaction rate from more than 500 clients. Additionally, the bank released Home Bank APP based on customer browsing behavior and machine learning model prediction, offers personalized product recommendations, and the behavioral data are collected automatically from interaction records across channels.
The International Excellence in Retail Financial Services programme is one of the most rigorous, prestigious and transparent awards programme for consumer financial services in the world. Covering all of the Asia Pacific, the Middle East and West Africa, the programme was instituted in 2001 to recognise the pursuit of excellence amongst retail financial institutions.The programmeevaluates more than 300 banks and non-bank retail financial services players in more than 42 countries, via a rigorous audit-based approach.
About The Asian Banker International
The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The Singapore-based company has offices in Singapore, Malaysia, Manila, Hong Kong, Beijing, and Dubai, as well as representatives in London, New York, and San Francisco. It has a business model that revolves around three core business lines: publications, research services and forums. The company’s website iswww.theasianbanker.com
You may visit the Excellence in Retail Financial Services Awards gallery at https://www.facebook.com/pg/TheAsianBanker/photos/?tab=album&album_id=10157080239284804
For further information on the collaterals for winning banks, please contact:
Mr. Alfred Labicassi
The Asian Banker