Banks in The Philippines have not efficiently been leveraging their huge deposit base, while fee income from services has fallen to their lowest levels since 2007.
In a video interview, MV Nair, CEO, Union Bank of India, explains the bank’s focus on retail banking as well as how India’s economic growth and the use of IT is benefitting the banking industry.
MV Nair, chairman and managing director of the Union Bank of India, on the bank’s emphasis on retail customers, implications of India’s growth, and foreign banks and the impact of the Internet.
Retail banks hoping to grow in saturating markets are under pressure to design new products and services based on customer’s needs and align their channels to deliver ubiquity, convenience and security.
