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Monday Morning Perspectives

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Westpac posts profit of $363m for 1H 2013

JP Morgan Chase reports Q1 2013 net income of $6.5b

Citi posts net income of $3.8b for Q1 2013

CBA posts profit of $3.68b for 1H 2013

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Proceedings Report

Customer centricity, accessibility and analytics key consumer channel trends in Asia Pacific

Date: May 14, 2013
Author: Research
Categories: Channels, Core Banking, Customer Centricity, Data & Analytics, Data Management, Innovation, Mobile Banking, Operational Risk & Security, Retail Banking, Technology & Operations
Keywords: Asian Banker Summit 2013, Bank Mashreq, CCB, Bank Resona, UBS, Big Data, SBI, OCBC, UK Payments Council, mPesa

Proceedings report from the Technology Decision Makers Conference 2013, held in conjunction with The Asian Banker Summit 2013 on new strategies in bank channels, distribution, and customer management.

Social media initiatives futile without contributing to enterprise value

Date: May 10, 2013
Author: Levina Lim
Categories: Customer Centricity, Data & Analytics, Data Management, Innovation, Technology & Operations
Keywords: Asian Banker Summit 2013, Big Data, Sentiment Analysis, OCBC, Robinsons, Thomson Reuters, Beyond Analysis, Paul Alexander

Big Data and social media are among the top technology trends in banking today but can banks create value out of it?

Survey

Asian banks keen on pursuing analytics-driven marketing initiatives across channels

Date: May 08, 2013
Author: Levina Lim
Categories: Australia, Channels, Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Hong Kong, Indonesia, Singapore, Taiwan, Technology & Operations, UAE
Keywords: Real-Time Analytics, CBA, Bank Mashreq, Sentiment Analysis, Big Data, ICICI Bank, Citibank, LBD, OCBC, HSBC, ANZ

Tapping into high-performance analytics and sentiment analysis the next frontier for banks ready to take the leap.

Survey

Can the financial community in Asia rise to the challenges of regional integration?

Date: Apr 26, 2013
Author: Foo Boon Ping
Categories: Capital & Strategic Issues, China, Data & Analytics, Data Management, FSI Customer Relationship Management , Innovation, Regulation, Risk and Regulation, Technology & Operations
Keywords: Asian Banker Summit 2013, ASEAN, Deutsche Bank, Kasikornbank, OCBC, Bank of Queensland, Big Data, BoC, DBS, UBS, ANZ

Recent market and regulatory changes in the banking industry have accentuated the need for bankers to seize opportunities and weather challenges.

OCBC enhances data analytics capabilities to drive business value

Date: Apr 12, 2013
Author: Levina Lim
Categories: Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Technology & Operations
Keywords: OCBC, Donald MacDonald, OSPL, GE, CRM, Infographics, OCBC ROME

Donald MacDonald, head of OCBC’s group consumer analytics and decisioning division, discusses the bank’s data analytics capabilities and its focus on value-added initiatives.

Heightened regulations and changing consumer mind-set challenge retail banking growth

Date: Mar 27, 2013
Author: Research
Categories: Brunei, Cards, Hong Kong, Indonesia, Mortgage, Regulation, Retail Banking, Risk and Regulation, Singapore, South Korea, Taiwan, UAE
Keywords: Abu Dhabi Commercial Bank, AMDB, BNM, Malaysia, Maybank, CIMB, BI, OCBC, UOB, KHFC, Shinhan Bank, Kookmin Bank, HKMA, HSBC, Hang Seng Bank

Retail banks in the Middle East and Asia Pacific will need to quickly shift from being account-focused to becoming more customer-centric so as to stay ahead of the curve.

Singaporean banks’ lacklustre 2012 performances hint at ongoing recovery

Date: Mar 07, 2013
Author: Research
Categories: Private Banking, Retail Banking, Singapore
Keywords: DBS, UOB, OCBC, POSB

The future of retail financial services in the island-state points to compressed margins and even lower top line growth.

OCBC’s AutoROME implementation led to improved customer service quality and productivity

Date: Feb 28, 2013
Author: Durva Lakhlani
Categories: Branch Banking, Channels, Customer Centricity, Data & Analytics, FSI Customer Relationship Management , Retail Banking, Technology & Operations
Keywords: AutoROME, OCBC, Pegasystems, CX, Donald Macdonald, FNA

AutoROME successfully improved OCBC's customer experience at the bank account opening stage while increasing opportunities for cross-selling.

Survey

Have recent financial crises exacerbated the natural conservatism of Asian banks?

Date: Jan 08, 2013
Author: Foo Boon Ping
Categories: Operational Risk, Regulation, Risk and Regulation
Keywords: ADCB, Bank Mandiri, CIMB, DBS, OCBC

Most banks have yet to embrace the necessary cultural and mind-set changes required to transform their respective risk management framework.

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