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Monday Morning Perspectives

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Westpac posts profit of $363m for 1H 2013

JP Morgan Chase reports Q1 2013 net income of $6.5b

Citi posts net income of $3.8b for Q1 2013

CBA posts profit of $3.68b for 1H 2013

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Asian banks keen on pursuing analytics-driven marketing initiatives across channels

Date: May 08, 2013
Author: Levina Lim
Categories: Australia, Channels, Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Hong Kong, Indonesia, Singapore, Taiwan, Technology & Operations, UAE
Keywords: Real-Time Analytics, CBA, Bank Mashreq, Sentiment Analysis, Big Data, ICICI Bank, Citibank, LBD, OCBC, HSBC, ANZ

Tapping into high-performance analytics and sentiment analysis the next frontier for banks ready to take the leap.

Hong Kong banks must deliver a needs-based selling approach to build customer loyalty

Date: May 07, 2013
Author: Research
Categories: Deposits and Liabilities, Hong Kong, Retail Banking, Wealth Management
Keywords: BEA, Hang Seng Bank, BoC, HSBC

Banks’ core retail deposit generation ability at branch level linked with strength of franchise and customer trust.

Australian banks shift channel focus showing slower growth in traditional channels usage

Date: Apr 25, 2013
Author: Durva Lakhlani
Categories: Asian Banker 500, ATMs & Kiosks, Australia, Cards, Channels, Databook, Mobile Banking, Retail Banking, Technology & Operations
Keywords: CBA, Kaching, ANZ, NAB, Citibank, Westpac, HSBC

With the positive take-up rate amongst Australian retail customers, mobile banking will be instrumental in altering the way bank branches are used going forward.

Heightened regulations and changing consumer mind-set challenge retail banking growth

Date: Mar 27, 2013
Author: Research
Categories: Brunei, Cards, Hong Kong, Indonesia, Mortgage, Regulation, Retail Banking, Risk and Regulation, Singapore, South Korea, Taiwan, UAE
Keywords: Abu Dhabi Commercial Bank, AMDB, BNM, Malaysia, Maybank, CIMB, BI, OCBC, UOB, KHFC, Shinhan Bank, Kookmin Bank, HKMA, HSBC, Hang Seng Bank

Retail banks in the Middle East and Asia Pacific will need to quickly shift from being account-focused to becoming more customer-centric so as to stay ahead of the curve.

DBS new flagship branch concept reduces transaction time by half

Date: Jan 15, 2013
Author: Durva Lakhlani
Categories: Branch Banking, Channels, Customer Centricity, Innovation, Internet Banking, Retail Banking, Singapore, Technology & Operations
Keywords: DBS Bank, DBS Treasures, DBS Private Client, Deutsche Bank, Umpqua Bank, CBA, HSBC Premier, YES Bank

DBS’ state of art branch makes use of technology, design and innovative concepts to serve customer faster and align their branch banking experience with e-channels.

New transaction signing token will cost six largest Singapore banks more than $50m

Date: Dec 20, 2012
Author: Research
Categories: Internet Banking, Operational Risk & Security, Regulation, Retail Banking, Retail Payments, Risk and Regulation, Technology & Operations
Keywords: Man in the Middle Attack, DDoS, HKMA, MAS, NAF, Assurity, HSBC, 2FA, Standard Chartered Bank, RHB, Assurity

Banks are convinced that commercial risk-reward trade-offs and customer inconvenience do not fully justify the new transaction signing token for e-banking.

Are global banks dead or just refocusing on home markets?

Date: Nov 12, 2012
Author: Baron Laudermilk
Categories: Islamic Banking, Retail Banking, SME Banking, Trade Finance, Transaction Banking, Wealth Management
Keywords: ING Group, Juultje van der Wijk, HSBC, Bank of Beijing, Hiromasa Nagamine, SMBC, Vagner Vichiesi, Banco Do Brazil, Albert Yu, BMO, BofA

Juultje van der Wijk, global head of trade finance services at ING Group, feels that banks will focus on their home markets and areas where they have a strong foothold.

Rmb settlement business to be new profit growth point for banks

Date: Nov 08, 2012
Author: Alice Yang
Categories: China, Rmb, Trade Finance, Transaction Banking
Keywords: SIBOS 2012, HSBC, PBoC

With the Chinese government aggressively promoting the Rmb, liberalisation of the currency is expected to continue, with banks advised to step up further in this area.

BIBD capitalises on regulatory enhancements to capture retail banking market share

Date: Nov 01, 2012
Author: Durva Lakhlani
Categories: Brunei, Consumer Finance, Islamic Banking, Mortgage, Retail Banking
Keywords: BIBD, Imran Samee, SCB, HSBC, Baiduri Bank, AMBD, Corporate Banking

BIBD’s transformation from a gun and barrel bank to a modern retail financial services institution have seen the bank yield increasingly positive results.

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