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Customer centricity, accessibility and analytics key consumer channel trends in Asia Pacific
Date: May 14, 2013
Author: Research
Categories: Channels, Core Banking, Customer Centricity, Data & Analytics, Data Management, Innovation, Mobile Banking, Operational Risk & Security, Retail Banking, Technology & Operations
Keywords: Asian Banker Summit 2013, Bank Mashreq, CCB, Bank Resona, UBS, Big Data, SBI, OCBC, UK Payments Council, mPesa
Proceedings report from the Technology Decision Makers Conference 2013, held in conjunction with The Asian Banker Summit 2013 on new strategies in bank channels, distribution, and customer management.
Evolution of the intelligent flow monster in trading
Steve Grob, director of group strategy at Fidessa, explains how playing the scale game successfully within the trading environment will increasingly depend on a changing and more intelligent relationship with technology.
DBS named best managed bank in Singapore and Asia Pacific
Date: Apr 29, 2013
Author: Timothy Shim
Categories: Consumer Credit, Customer Centricity, Operational Risk & Security, Retail Banking, Technology & Operations
Keywords: DBS, Piyush Gupta, Asian Banker Summit 2013, OJK, Muliaman Hadad, William Isaac, FDIC, Cesar Virata, RCBC, Ian Johnston, SWIFT, Paul Chow, Alain Chevalier
The bank achieved 12 quarters of consistently strong performances since 2010, while CEO Piyush Gupta managed to achieve the main goals outlined in his nine-point strategic roadmap.
Australian banks shift channel focus showing slower growth in traditional channels usage
Date: Apr 25, 2013
Author: Durva Lakhlani
Categories: Asian Banker 500, ATMs & Kiosks, Australia, Cards, Channels, Databook, Mobile Banking, Retail Banking, Technology & Operations
Keywords: CBA, Kaching, ANZ, NAB, Citibank, Westpac, HSBC
With the positive take-up rate amongst Australian retail customers, mobile banking will be instrumental in altering the way bank branches are used going forward.
Consistent customer experience across channels a key concern for Malaysia banks seeking regionalisation
Date: Mar 18, 2013
Author: Levina Lim
Categories: Channels, Core Banking, Data & Analytics, FSI Customer Relationship Management
, Innovation, Internet Banking, Mobile Banking, Retail Banking, Risk & Performance, Technology & Operations
Keywords: Channel Integration, Regionalisation, Customer Experience, Process Automation
Proceedings report from The Asian Banker Breakfast Roundtable Dialogue on the strategic technology and banking business imperatives of 2012.
India opens door for privately-owned Indian banks after 10-year hiatus
Date: Mar 01, 2013
Author: Lalitha Sivanesan
Categories: India, Regulation, Risk and Regulation
Keywords: Reserve Bank of India, KR Kamath, Deepak Parekh, Punjab National Bank, HDFC Bank, Yes Bank, ICICI Bank, Axis Bank, NPLs
Will new entrants in India’s banking sector reduce the number of unbanked in the country and improve competitiveness in the industry?
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