Banking in Brief
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Our archives on Customer centricity
Customer centric execution key consideration to successful mobile banking propositions
Date: Jul 14, 2011Convenience of use and a product offering that gels with customer lifestyle are some of the crucial considerations for those pursuing mobile banking.
Author: Manob Gupta
Categories: Banks We Like, Mobile Banking, Retail Banking
Keywords: Absa Bank, Price sensitivity, Value added services, Customer centricity
Asian transaction banking clients most demanding
Date: May 31, 2011Enhancing the customer service proposition in transaction banking is a key challenge for both global and local banks.
Author: Peter Hoflich
Categories: Trade Finance, Transaction Banking
Keywords: Customer centricity, Deutsche Bank, BNI, SunTec Group,