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Banking in Brief

Our quick news roundups:

Monday Morning Perspectives

For latest by topics:

UOB Group posts net earnings of $2.26b for FY2012

Maybank posts FY12 net profit of $1.85b, up 17.6% YoY

OCBC posts net profit of $3.22b for FY 2012, up 73% YoY

JP Morgan Chase reports Q4 2012 net income of $5.7b

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Our archives on Customer Experience
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Shift in consumer behavioural patterns affecting banks’ Big Data usage

Date: May 15, 2013
Author: Magessan Raj
Categories: Channels, Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Singapore, Technology & Operations
Keywords: Big Data, DBS, Customer Experience

Banks will need to better direct the appropriate promotions, deals or product options to customers in line with their past habits, if they are to turn an average customer into a loyal one.

Proceedings Report

Consistent customer experience across channels a key concern for Malaysia banks seeking regionalisation

Date: Mar 18, 2013
Author: Levina Lim
Categories: Channels, Core Banking, Data & Analytics, FSI Customer Relationship Management , Innovation, Internet Banking, Mobile Banking, Retail Banking, Risk & Performance, Technology & Operations
Keywords: Channel Integration, Regionalisation, Customer Experience, Process Automation

Proceedings report from The Asian Banker Breakfast Roundtable Dialogue on the strategic technology and banking business imperatives of 2012.

Proceedings Report

Advances in banking technology driving change

Date: May 16, 2012
Author: Carol Wheatcroft
Categories: Channels, Core Banking, Customer Centricity, Data & Analytics, Data Management, Innovation, Technology & Operations
Keywords: Security and Risk, Big Data, Customer Experience, Microsoft, Verint, OCBC, Ping An Bank, Oracle, Kasikornbank, Sybase, ANZ, Dhanlaxmi Bank, Allianz Bank, ING Bank

Proceedings report for the Technology and Innovation Conference at The Asian Banker Summit 2012 held on April 26 and 27, 2012, on the challenges and issues banks face in their efforts to adopt the latest technologies.

Creating fans, not customers, key to success

Date: Sep 05, 2011
Author: Anthony Thomson
Categories: China, Customer Centricity, Regulation, Retail Banking, Risk and Regulation
Keywords: China International Banking Convention 2011, Metro Bank, Liquidity Risk, Customer Experience

Anthony Thomson, chairman of Metro Bank, United Kingdom, discusses consumer trends and the customer experience during his speech at the China International Banking Convention 2011.

Research Report

Building a successful multi-channel distribution system

Date: Oct 15, 2008
Author: Research
Categories: Channels, Retail Banking
Keywords: OCBC, Electronic Channels, Customer Experience, Branch Channels

This important 27-page Asian Banker Research report shows how OCBC Singapore is spearheading industry efforts in utilizing and integrating various channels to deliver a sophisticated customer experience.

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