Banking in Brief
We follow bloggers who provide alternative, meaningful, serious and sometimes irreverent insights into the industry
Our archives on Customer Experience
Shift in consumer behavioural patterns affecting banks’ Big Data usage
Date: May 15, 2013Banks will need to better direct the appropriate promotions, deals or product options to customers in line with their past habits, if they are to turn an average customer into a loyal one.
Author: Magessan Raj
Categories: Channels, Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Singapore, Technology & Operations
Keywords: Big Data, DBS, Customer Experience
Consistent customer experience across channels a key concern for Malaysia banks seeking regionalisation
Date: Mar 18, 2013Proceedings report from The Asian Banker Breakfast Roundtable Dialogue on the strategic technology and banking business imperatives of 2012.
Author: Levina Lim
Categories: Channels, Core Banking, Data & Analytics, FSI Customer Relationship Management , Innovation, Internet Banking, Mobile Banking, Retail Banking, Risk & Performance, Technology & Operations
Keywords: Channel Integration, Regionalisation, Customer Experience, Process Automation
Advances in banking technology driving change
Date: May 16, 2012Proceedings report for the Technology and Innovation Conference at The Asian Banker Summit 2012 held on April 26 and 27, 2012, on the challenges and issues banks face in their efforts to adopt the latest technologies.
Author: Carol Wheatcroft
Categories: Channels, Core Banking, Customer Centricity, Data & Analytics, Data Management, Innovation, Technology & Operations
Keywords: Security and Risk, Big Data, Customer Experience, Microsoft, Verint, OCBC, Ping An Bank, Oracle, Kasikornbank, Sybase, ANZ, Dhanlaxmi Bank, Allianz Bank, ING Bank
Creating fans, not customers, key to success
Date: Sep 05, 2011Anthony Thomson, chairman of Metro Bank, United Kingdom, discusses consumer trends and the customer experience during his speech at the China International Banking Convention 2011.
Author: Anthony Thomson
Categories: China, Customer Centricity, Regulation, Retail Banking, Risk and Regulation
Keywords: China International Banking Convention 2011, Metro Bank, Liquidity Risk, Customer Experience
Building a successful multi-channel distribution system
Date: Oct 15, 2008This important 27-page Asian Banker Research report shows how OCBC Singapore is spearheading industry efforts in utilizing and integrating various channels to deliver a sophisticated customer experience.
Categories: Channels, Retail Banking
Keywords: OCBC, Electronic Channels, Customer Experience, Branch Channels