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Proceedings Report
Inflexible IT systems viewed by banks as a barrier to success
Date: Nov 05, 2012   |   Author: Levina Lim
Proceedings report from The Asian Banker Breakfast Roundtable Dialogue on developments in multi-channel customer management and increasing lifetime customer relationship value.
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Case Study
Kookmin Bank targets work process innovation through smart branch concept
Date: Oct 24, 2012   |   Author: Research
With the introduction of its smart branch, Kookmin Bank enables staff to spend 70% of their time on sales and advisory services.


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