Banking in Brief
We follow bloggers who provide alternative, meaningful, serious and sometimes irreverent insights into the industry
Our archives on Customer Engagement
Inflexible IT systems viewed by banks as a barrier to success
Date: Nov 05, 2012Proceedings report from The Asian Banker Breakfast Roundtable Dialogue on developments in multi-channel customer management and increasing lifetime customer relationship value.
Author: Levina Lim
Categories: Channels, Consumer Finance, Core Banking, Data & Analytics, Data Management, Retail Banking, Technology & Operations
Keywords: Multichannel, Customer Engagement, Customer Relationship Value
Kookmin Bank targets work process innovation through smart branch concept
Date: Oct 24, 2012With the introduction of its smart branch, Kookmin Bank enables staff to spend 70% of their time on sales and advisory services.
Categories: Branch Banking, Channels, Customer Centricity, Innovation, Retail Banking, South Korea, Technology & Operations
Keywords: Kookmin Bank, Kang Jin Seop, Branch Innovation, Customer Engagement, Smart Branch, Self-Service Operations, J2EE, IBM