Published November 05, 2012
Inflexible IT systems viewed by banks as a barrier to success
Proceedings report from The Asian Banker Breakfast Roundtable Dialogue on developments in multi-channel customer management and increasing lifetime customer relationship value.
Date: Nov 05, 2012
Author: Levina Lim
Categories: Channels, Consumer Finance, Core Banking, Data & Analytics, Data Management, Retail Banking, Technology & Operations
Keywords: Multichannel, Customer Engagement, Customer Relationship Value
I. Introduction The Asian Banker held an interactive breakfast roundtable dialogue together with the financial services industry’s multichannel management in Asia. These included…