The Asian Banker

DBS Bank protects customers from fraud events using CEP technology
The bank ’s complex event processing technology has also opened up opportunities for more targeted customer engagement and improved service delivery.

Jun 11, 2013 | Carol Wheatcroft

Background As Singapore’s largest bank with a regional footprint across six Asian countries, DBS (See our profile for this bank here) has a highly sophisticated technology infrastructure which it leverages for competitive advantage. Nevertheless, like other banks, it remains a target for fraudsters with the ATM channel one point of potential vulnerability. Although DBS has a strong awareness of its need to stay ahead of fraudsters, the use of complex event processing (CEP) technology…

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Categories: ATMs & Kiosks, Customer Centricity, Data & Analytics, Data Management, Operational Risk & Security, Retail Banking, Technology & Operations
Keywords: CEP, Apama, Progress Software, DBS
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