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• Published on 31 March 2020
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ICICI Bank launches banking services on WhatsApp

ICICI Bank announced the launch of banking services on WhatsApp to enable its retail customers to undertake a slew of banking requirements from their home at a time when they are advised to stay indoors. This is in the wake of the nationwide lockdown to fight against coronavirus.

The bank launched the new service on WhatsApp close on the heels of rolling out ICICIStack, a set of digital banking and application programme interfaces, to ensure uninterrupted banking experience to customers, both retail and business.

Speaking about the initiative, ICICI Bank’s executive director Anup Bagchi said, “It has always been our endeavour to offer improved convenience to our customers. Recently, we had rolled out ICICIStack, the most comprehensive digital platform in the country by a bank as it can facilitate crores of customers to continue all their banking, digitally and from a remote location, without visiting a bank branch.”

“Now, we have introduced this service on WhatsApp. Our retail customers can execute a host of their banking requirements on their own, without visiting a branch. The services are instantaneous and secure. With the growing prominence of social media in everyday life, we believe that this would add immense convenience to our customers, as it allows them to bank while they are on social media,” Bagchi added.

Any ICICI Bank savings account customer who is also on WhatsApp can access the new service. Customers carrying only a credit card of the bank can also use this service to block or unblock their card. Non-ICICI Bank customers can also use this instant service to know the location of the bank’s branches and automated teller machines (ATMs) in their vicinity.

Here is the list of banking and other services available on WhatsApp:

Banking services and its keywords:

1. Check account balance
2. View last three transactions
3. Get outstanding balance and view available credit limit of credit card
4. Block or unblock credit and debit card instantly
5. View details of available pre-approved instant loans

Other services:

1. View nearest ICICI Bank ATM and branch
2. Check available nearby offers on travel, dining and shopping

Re-disseminated by The Asian Banker