Monday, 13 July 2020

FIs to reopen more customer service locations in Singapore

Financial institutions (FIs) in Singapore will be allowed to reopen more customer service locations from 2 June 2020. This will be carried out with strict safe management requirements in place to minimise the risk of COVID-19 infections, in line with the Ministry of Health (MOH)’s three-phased approach to resume business operations.   

The Monetary Authority of Singapore (MAS) will allow FIs more onsite staff to meet increased customer needs as some businesses reopen, as well as to serve customers using both online and offline channels more efficiently.

Most FI staff will continue to work from home as telecommuting remains the default for jobs that can be performed from home. FIs are required to implement strict safe management measures, including staggered start times and flexible work hours, to ensure that safe distancing can be maintained at work premises and in the public transport system.  

Customer service locations of insurance companies, fund managers and brokers will reopen to process essential customer transactions, such as facilitating account opening, updating account information, dealing with insurance policy enquiries and processing claims and applications for relief measures. Money changing services will also resume.  

FIs providing financial advice on banking, insurance and investment products, and private banks offering wealth management advice, will be permitted to have in-person meetings with their customers at their business premises subject to enhanced safe management measures.  

MAS strongly advises all FI customers to continue using digital financial services and e-payments as much as possible. Customers who need to visit an FI’s premises must adhere to the safe management measures.  

FIs are responsible for implementing all relevant safe management measures, including SafeEntry, prescribed by MOH, prior to the reopening of customer service locations and resumption of workplace activities. MAS will continue to conduct onsite inspections to check that safe management requirements are implemented at FIs’ premises, especially at customer-facing locations. Actions will be taken against FIs that fail to comply with the required safe management requirements. 

MAS will continue to work closely with the financial industry to safeguard the safety of their customers and staff while progressively expanding the range of financial services offered, and maintaining Singapore’s position as an international financial centre.

Re-disseminated by The Asian Banker

Diary of Activities
Finance China 2020
28 August 2020 | China
Finance Vietnam 2020
10 September 2020 | Vietnam
MEA International Finance Convention 2020
16 September 2020 | UAE
Wealth & Society Conference - Middle East 2020
16 September 2020 | UAE
Wealth & Society Conference 2020
24 September 2020 | United Kingdom