MyBucks, a leading African FinTech company that focuses on banking the unbanked across emerging economies, recently launched an engaging, interactive and all-new Artificial Intelligence (‘A.I.’) guide called ‘TESS’ – a proprietary Chatbot geared to revolutionize how visitors navigate, engage and interact with its corporate website.
I recently had the opportunity to speak to MyBucks Founder and Executive Chairman Dave Van Niekerk about this dynamic milestone.
What were the motivations behind launching the TESS Programme?
TESS is the groundbreaking result of years of research and development sought to streamline the user experience, undertaken by our own ‘MyBucks AI and Innovation Lab’.
Capable of effective website navigation, answering questions in real-time and directing audiences to an appropriate section from within our Corporate Website’s pages most relevant to any query posed, TESS is the natural extension of our offering, one that seeks to lead by example, innovate by design and keep a finger on the pulse of technological trends shaping our shared socio-economy.
How does the launch of TESS factor in to the MyBucks Corporate Global Groth and Investment Agenda for 2019?
As a publicly listed organisation, constantly expanding its technology, competitive prowess and global reach, enhancing ‘ease of reference’ for our stakeholders, existing and future, policy-maker, press or private-sector, is of the utmost importance.
In light of this, it is important to note that TESS is capable of receiving commands through speech recognition and answering questions through text-to-speech in up to ten languages, one of the first examples of a multilingual, conversational A.I. system using text or speech to control and/or navigate a corporate website.
TESS is not simply a professional achievement or feather in our caps but a showcase of what can be accomplished in providing access and inclusion to those new to the FinTech foray or looking for an example of a company maintaining cutting-edge pole position in an ever-competitive marketplace.
Where does MyBucks look to grow from here in technological pioneering and 'ease of doing business'?
We are further enhancing our mission of financial inclusion through diverse initiatives, including expanding upon Asia-Pacific partnerships, offering cost-effective smartphones with inherent MyBucks technology, and of course, our recent work at home in countries such as Malawi, for example, offering loans to communities presently residing in the Dzaleka refugee camp, those disillusioned and no doubt disconnected from a marketplace which should be made entirely available to them.
We are immensely proud of the resilience we see in our clients from all walks of life, and perpetually refine our Artificial Intelligence credit-scoring system and multilingual rapid response capabilities to ensure continued growth and ‘ease of doing business’, as you suggest, proof positive in TESS.
How important is maintaining your African footprint and mission of intercontinental financial inclusion as you expand abroad?
Africa is our home turf; we are proudly one of the first and leading Financial Technology providers in this space. We are constantly innovating but also partnering with like minded organizations such as BibiMoney, to ensure our product offering, a business built across three continents, provides reliable and smart technology-driven financial solutions; mutually-beneficial endeavors, enabling us to provide even more attractive and competitive products to the market at home here in Africa and around the world.
As I’ve said before, our corporate mission is one committed to ongoing development, ensuring that our AI systems such as TESS offer customers a fast and consistent service that brings about the best possible user experience.
Re-disseminated by The Asian Banker from Forbes