Apr 18, 2013
Singapore, April 12th 2013 - FICO, a leading predictive analytics and decision management software company, today announced the addition of two new mobile applications for payment management and electronic document fulfillment to the FICO® Adeptra® Mobile Services Platform. FICO also expanded support for private messaging via Facebook, Twitter and LinkedIn. These added capabilities are part of FICO® Adeptra® Fraud Resolution Manager and FICO® Adeptra® Risk Intervention Manager, FICO’s cloud-based customer engagement and risk intervention solutions, used by businesses to manage risk, fight fraud and dramatically improve the customer experience, through real-time customer contact via mobile devices.
Web Collection Module, the new web payment mobile application, enables businesses to offer their consumers an easy and quick way to pay their bills. The application remembers consumer information, so there is no need to re-enter payment details. When a consumer cannot make a payment in full, they can make alternate arrangements within the application ranging from fee waiver incentives to installment plans, and can instantly chat with a customer service representative to negotiate and resolve delinquent accounts. Consumers receive a notification when their bill is ready through their mobile device, SMS, email or social media.
“Just because something is online doesn’t mean that it’s convenient or easy to use,” said Tony McGivern, chief information officer at FICO. “Online banking and bill paying have become commonplace, yet consumers often struggle to find the customer service number when they have a question, or misplace the email telling them that their bill is ready. The new additions to the FICO Adeptra Mobile Services platform help overcome these challenges – boosting customer engagement and profitability in the process.”
FICO has also introduced an electronic document fulfillment application, which enables consumers to view and electronically accept or refuse a document through their mobile phone, desktop or mobile browser. The new service can be used in direct debit authorizations for collections, credit applications, insurance claims, supporting documentation for billing disputes, or any place where a business would need a customer to complete a form. The service helps eliminate the need for fax, email and snail mail, automates and reduces the time it takes to complete and return supporting documentation, and enables the upload of documentation through a secure web interface rather than email attachment.
“Positive customer experiences are the key differentiator for banks in these competitive times”, said Daniel McConaghy, president for FICO in Asia Pacific. “These new additions to the FICO Adeptra Mobile Services platform make online banking and bill paying even more convenient, by offering customers an easy way to pay bills and connecting them to customer service reps in the event of any problems. Smoothing out the way for customers can offer a substantial boost to engagement, with a corresponding lift to profitability for banks using the platform.”
Re-disseminated by The Asian Banker