Monday, 13 July 2020

DBS aims to double its e-wallet users to 3.5 million by 2023

DBS is aiming to more than double its existing PayLah! user base of 1.6 million to 3.5 million by 2023. To achieve this, the bank plans to integrate its DBS Lifestyle rewards app and link debit and credit cards payments to the e-wallet platform, so customers can choose their preferred way to pay, expand payment touchpoints across the region, and ramp up on its mobile wallet ecosystem partnerships.

PayLah! has already signed more than 10 strategic platform partnerships with merchants across key lifestyle verticals, and users can look forward to more merchants coming onboard the platform over the next few months, including KFC, SISTIC and AXS.

“DBS PayLah! is one of the bank’s signature offerings, and its introduction in Singapore has fundamentally transformed the way consumers shop and pay,” said Anthony Seow, DBS Bank’s head of payments and platforms, consumer banking group (Singapore).

“In 2020, we’ll be building on the three Ps, payments, partners and platform, as part of a longer-term strategic roadmap. By linking DBS/POSB debit and credit cards, Singapore’s most popular form of payment, and integrating the DBS Lifestyle rewards app into DBS PayLah!, our customers will be able to earn and redeem rewards instantly on a single platform simply and seamlessly, regardless of their mode of payment,” Seow explained.

First launched in 2014, DBS PayLah! has radically transformed Singapore’s payments landscape. Today, some 70% of Singaporeans use digital wallet. Of these, four in 10, or 1.6 million people, are DBS PayLah! users. These users made about $1.08 million (SGD 1.5 billion) in transactions in the last 12 months.

DBS PayLah!’s peer to peer and peer to business fund transfer services are also integrated with PayNow and PayNow Corporate. PayNow recently hit 2.8 million registrants, of which DBS/POSB holds the lion’s share of around 65%. PayLah!’s first-mover advantage in the QR code payments space also means that most NETS QR code payments today are made by the platform’s users.

The app’s users today can buy travel insurance, book movie tickets, pay bills and transport expenses, browse entertainment and dining offers, make fund transfers and scan to pay for their purchases at more than 80,000 NETS QR, SGQR and PayNow QR-enabled merchants island-wide.

“DBS PayLah! has been very simple and convenient for my friends and I to use. I really like that I only need my friend’s mobile number to go ahead with the split bill payment function, and I don’t have to top up separately given the auto-debit function. Most of my friends have DBS PayLah! as well,” said one of the e-wallet platform users, Tay Zi Jiang, a 30-year-old analyst.

“Besides the cashback promos and discounted offers available from the merchants, it’s also useful to have everyday functionalities built in so I don’t have to use separate apps for them,” the analyst added.

In commemoration of its fifth anniversary, DBS is expected to roll out a slew of exciting merchant promos and dollar deals over the next few months.

Re-disseminated by The Asian Banker

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Wealth & Society Conference - Middle East 2020
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Wealth & Society Conference 2020
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