May 31, 2013
New Jersey, May 29th 2013 - Fundtech, a market leader in global transaction banking solutions, today announced that Broadway Bank, one of the largest independently owned banks in Texas, has modernised its cash management offering and reinforced customer confidence since it chose to implement Fundtech’s CASHplus® Version 3.8. An early adopter of the solution, Broadway Bank has benefited from the solution’s robust cash management functionality and customisability to suit individual client needs.
A longtime Fundtech customer, Broadway Bank operates in 39 locations in San Antonio, Austin and the surrounding areas and manages more than $2.8 billion in total assets. The bank chose CASHplus Version 3.8 to offer an innovative cash management service and unique user experience to its corporate customers. CASHplus provides regional and national U.S. banks with greater operational control and lower costs by centralising and consolidating cash management on a single platform.
According to Fred Gibbons, Senior Vice President and Treasury Services Manager at Broadway Bank, “CASHplus Version 3.8 allows us to deliver cash management products and services similar to those being offered by the largest players in the industry all while running a lean ship in terms of IT. Broadway Bank’s ability to present a scalable solution and personalised user experience to our corporate customers through Fundtech’s CASHplus has resulted in even stronger client relationships.”
Describing CASHplus Version 3.8 as an “A- to- Z product offering for commercial customers,” Gibbons points towards the multi-layers of security within the product as significantly contributing to customer confidence and satisfaction. He also highlights the ability to rollout commercial loan functionality and the project management itself as two major differentiators of the upgrade.
As Gibbons explains, “Our Fundtech project manager kept us on track and held both Broadway Bank and Fundtech accountable for reaching milestones. When issues were identified during testing, Fundtech did a good job documenting them and keeping us apprised as to the status of fixes. We met regularly with Fundtech staff on open issues and together we were able to resolve any potential show stoppers. The Fundtech team also worked closely with us post go-live and was available for anything requiring their attention to ensure what was a successful implementation.”
Mary Ellen Putnam, Executive Vice President of Fundtech, says, “In affording comprehensive U.S. cash management capabilities, CASHplus Version 3.8 allows banks to offer clients a deeper level of engagement and better customer service. The turnkey solution presents a scalable, flexible and customisable platform that, as Broadway Bank has seen, improves the overall customer experience and enables growth.”
Re-disseminated by The Asian Banker