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BNZ launches new customer online experience EmotionScan
Sep 30, 2013

September 29th 2013 - In a world‐first, BNZ has utilised advanced facial recognition software to help New Zealanders recognise how they feel about their money. The online experience, named EmotionScan, has been developed by BNZ in partnership with psychologist, Dr Stuart Carr and Swiss emotion recognition software company, nViso.

Massey University Professor of Psychology, Dr Stuart Carr says that emotion is becoming an increasingly recognised factor in financial decision‐making.

“We think we’re rational about it,but we’re now recognising that emotions influence our financial decisions more than we realise,” he says.

EmotionScan uses advanced emotion recognition software to analyse facial expressions as participants listen to a series of scenarios designed around eight financial areas of interest; cash flow, budgeting, mortgages, retirement, financial security, financial control, debt, dependents, donations and savings.

It aims to highlight to New Zealanders the financial areas they are most comfortable with and which they might need to address.

“We know that only 9%ofpeople strongly believe that they are competent at managing their finances so we wanted to provide them with a way of honestly assessing what areas of their financial planning they need to address,” says BNZ chief marketing officer, Craig Herbison. “We think that if we can help New Zealanders to face up to how they really feel about money, Then we can help to set them on track in addressing any areas they’re concerned about and putting them more in control of their money.”

This is the first time it has been used to gauge people’s emotional response to their financial situation. The software was initially developed to help with researching reactions to advertisements and new product development ideas.

Anyone with a computer, an Internet connection, and web camera can complete EmotionScan at www.EmotionScan.co.nz.

Mr Herbison explains that after completing EmotionScan, he hopes participants will go into a BNZ store to have a talk about the areas of their finances they are least comfortable with. “Highlighting areas of financial concern and addressing them directly can make a huge difference to the financial situations of New Zealanders,” he says.

 

Re-disseminated by The Asian Banker

Categories: Retail Banking, Technology & Operations
Keywords: BNZ



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