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JP Morgan Chase reports Q1 2013 net income of $6.5b

CBA posts profit of $3.68b for 1H 2013

UOB Group posts net earnings of $2.26b for FY2012

Maybank posts FY12 net profit of $1.85b, up 17.6% YoY

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Our research and analysis on Case Study
The following in-depth pieces represent our archive of research and analysis on Case Study.

Case Study

Cathay United Bank remodels data warehouse to facilitate a single version of truth

Date: May 14, 2013
Author: Levina Lim
Categories: Customer Centricity, Data & Analytics, Data Management, Operational Risk & Security, Risk & Performance, Technology & Operations
Keywords: Asian Banker Summit 2013, Cathay United Bank, Teradata, MDM, CRM, Data Security, Disaster Recovery

The bank successfully partnered with Teradata to implement an enterprise-wide Data Management Infrastructure, improving analysis efficiency and risk control capabilities.

Case Study

Kasikornbank enables convenience for partner merchants through new mobile solution launch

Date: Apr 24, 2013
Author: Durva Lakhlani
Categories: Channels, Mobile Banking, Retail Banking, Retail Payments, Technology & Operations, Thailand
Keywords: Kasikornbank, Thailand, K-Merchant on Mobile, mPOS

Kasikornbank expects to win over around 20,000 card-accepting smart-phones and tablets in 2013, of the 50,000 additional merchants it aims to capture over a similar period.

Case Study

HBRCC’s new core banking system improves IT and business functions

Date: Apr 11, 2013
Author: Research
Categories: China, Core Banking, Customer Centricity, Technology & Operations
Keywords: TCSFS, Hubei Rural Credit Cooperative, BaNCS

Hubei Rural Credit Cooperative implemented TCSFS’s BaNCS core banking system to increase transaction times and become more market-driven and customer-centric.

Case Study

One Click Mortgage solution enables greater cost-efficiency for Hana Bank

Date: Mar 19, 2013
Author: Research
Categories: Channels, Consumer Finance, Customer Centricity, Internet Banking, Mortgage, Retail Banking, Technology & Operations
Keywords: Hana Bank, One Click Mortgage, Chang Kyung-Hoon

Hana Bank’s One Click Mortgage is the only online mortgage product to date, in the South Korean market, that offers full online functionality – from e-application to e-closing.

Case Study

NBAD achieves top credit ratings in Middle East through robust risk management

Date: Mar 05, 2013
Author: Esther Tan
Categories: Credit Risk, Risk and Regulation, UAE
Keywords: NBAD, RQA, LRM, EC, Abhijit Choudhury

NBAD enhanced its credit risk management systems and strengthened its enterprise-wide credit risk framework, with better than average credit ratios justifying its actions.

Case Study

OCBC’s AutoROME implementation led to improved customer service quality and productivity

Date: Feb 28, 2013
Author: Durva Lakhlani
Categories: Branch Banking, Channels, Customer Centricity, Data & Analytics, FSI Customer Relationship Management , Retail Banking, Technology & Operations
Keywords: AutoROME, OCBC, Pegasystems, CX, Donald Macdonald, FNA

AutoROME successfully improved OCBC's customer experience at the bank account opening stage while increasing opportunities for cross-selling.

Case Study

China CITIC Bank employs data-oriented strategy to activate dormant card accounts

Date: Feb 07, 2013
Author: Baron Laudermilk
Categories: Cards, China, Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Retail Banking, Technology & Operations
Keywords: China CITIC Bank, SAS, Data Modeling, SAS EM, SAS DM

China CITIC Bank’s credit card activation rates improved 389% since implementing SAS’ marketing campaign, designed to improve credit card management.

Case Study

DBS new flagship branch concept reduces transaction time by half

Date: Jan 15, 2013
Author: Durva Lakhlani
Categories: Branch Banking, Channels, Customer Centricity, Innovation, Internet Banking, Retail Banking, Singapore, Technology & Operations
Keywords: DBS Bank, DBS Treasures, DBS Private Client, Deutsche Bank, Umpqua Bank, CBA, HSBC Premier, YES Bank

DBS’ state of art branch makes use of technology, design and innovative concepts to serve customer faster and align their branch banking experience with e-channels.

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