Our research and analysis on Mobile Banking
The following in-depth pieces represent our archive of research and analysis on Mobile Banking.
Getting enterprises and customers on the same planet
Date: Apr 15, 2014 | Author: Satish Menon
Satish Menon, former global head of digital strategy, ANZ, discusses bridging the link between customer and bank.
ING Direct Australia an exception in INGs struggling Asia Pacific region business
Date: Apr 10, 2014 | Author: Research
Simplicity in product lines, quality in service, keep ING Direct Australia’s operating profitability high enabling it to maintain an even keep with commercial banks.
More than 100 top retail banking delegates join FutureBank Australia Innovation Tour
Date: Apr 02, 2014 | Author: Timothy Shim
The Asian Banker's FutureBank Australia Innovation Tour 2014 held in Sydney focused on demonstrating how to leverage technology to transform businesses, improving service and enhancing customer relations.
Improved operational efficiencies and customer service a must for Malaysian banks
Date: Feb 26, 2014 | Author: Research
Proceedings report from The Asian Banker’s Malaysia Heads of Retail Banking Dialogue 2014, on the increasingly competitive retail banking landscape and associated challenges faced by Malaysian banks today.
Digitisation trend paves way forward for Indonesian banks' E-money efforts
Date: Dec 24, 2013 | Author: Research
Large domestic banks such as Bank Central Asia, Bank Mandiri and CIMB Niaga expected to further drive digitisation of retail banking services and products in coming years.
Data visualisation crucial to banks’ customer retention capabilities
Date: Dec 19, 2013 | Author: Research
Proceedings report from The Asian Banker’s teleconsultation session ‘Applying data visualisation for better customer insight and engagement’, on the evolution of mobile banking in Asia.
Mobile banking in India to overtake internet banking over the next five years?
Date: Dec 17, 2013 | Author: Research
Increased internet usage on the mobile platform and availability of smartphones across various price points expected to spur mobile banking in the country.
Banks need to turn digital channels into revenue generators
Date: Dec 12, 2013 | Author: Research
Proceedings report from The Asian Banker’s teleconsultation session ‘Changing expectations of bank customers’, on the need to align customer banking experience in branches and on digital channels.