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Our research and analysis on Mobile Banking
The following in-depth pieces represent our archive of research and analysis on Mobile Banking.
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Getting enterprises and customers on the same planet
Date: Apr 15, 2014   |   Author: Satish Menon
Satish Menon, former global head of digital strategy, ANZ, discusses bridging the link between customer and bank.
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Research Note
ING Direct Australia an exception in INGs struggling Asia Pacific region business
Date: Apr 10, 2014   |   Author: Research
Simplicity in product lines, quality in service, keep ING Direct Australia’s operating profitability high enabling it to maintain an even keep with commercial banks.
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News Analysis
More than 100 top retail banking delegates join FutureBank Australia Innovation Tour
Date: Apr 02, 2014   |   Author: Timothy Shim
The Asian Banker's FutureBank Australia Innovation Tour 2014 held in Sydney focused on demonstrating how to leverage technology to transform businesses, improving service and enhancing customer relations.
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Proceedings Report
Improved operational efficiencies and customer service a must for Malaysian banks
Date: Feb 26, 2014   |   Author: Research
Proceedings report from The Asian Banker’s Malaysia Heads of Retail Banking Dialogue 2014, on the increasingly competitive retail banking landscape and associated challenges faced by Malaysian banks today.
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Research Note
Digitisation trend paves way forward for Indonesian banks' E-money efforts
Date: Dec 24, 2013   |   Author: Research
Large domestic banks such as Bank Central Asia, Bank Mandiri and CIMB Niaga expected to further drive digitisation of retail banking services and products in coming years.
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Proceedings Report
Data visualisation crucial to banks’ customer retention capabilities
Date: Dec 19, 2013   |   Author: Research
Proceedings report from The Asian Banker’s teleconsultation session ‘Applying data visualisation for better customer insight and engagement’, on the evolution of mobile banking in Asia.
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Research Note
Mobile banking in India to overtake internet banking over the next five years?
Date: Dec 17, 2013   |   Author: Research
Increased internet usage on the mobile platform and availability of smartphones across various price points expected to spur mobile banking in the country.
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Proceedings Report
Banks need to turn digital channels into revenue generators
Date: Dec 12, 2013   |   Author: Research
Proceedings report from The Asian Banker’s teleconsultation session ‘Changing expectations of bank customers’, on the need to align customer banking experience in branches and on digital channels.

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