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Results Watch

UOB Group posts net earnings of $2.26b for FY2012

Maybank posts FY12 net profit of $1.85b, up 17.6% YoY

OCBC posts net profit of $3.22b for FY 2012, up 73% YoY

JP Morgan Chase reports Q4 2012 net income of $5.7b

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Our research and analysis on Internet Banking
The following in-depth pieces represent our archive of research and analysis on Internet Banking.

Interviews

The integration of payment information with transaction could change the nature of banking

Date: Apr 18, 2013
Author: Foo Boon Ping
Categories: Channels, Innovation, Internet Banking, Mobile Banking, Retail Banking, Technology & Operations
Keywords: Movenbank, Brett King, CRED, Facebook, iPad

Brett King, CEO and founder of Moven, discusses the bank’s revolutionary strategy that places mobile phones at the core of a fully mobilised bank.

Proceedings Report

Are bank branches still relevant in the mobile and digital world today?

Date: Apr 18, 2013
Author: Baron Laudermilk
Categories: Channels, Innovation, Internet Banking, Mobile Banking, Retail Banking, Technology & Operations
Keywords: Antonio Yobie Benjamin, Citigroup, South Korea, Online Banking

Proceedings report from The Asian Banker’s "Excellence in Retail Financial Services Conference 2013” on banks’ latest channels and technologies to acquire, retain and maximise revenue from customers in retail banking.

Case Study

One Click Mortgage solution enables greater cost-efficiency for Hana Bank

Date: Mar 19, 2013
Author: Research
Categories: Channels, Consumer Finance, Customer Centricity, Internet Banking, Mortgage, Retail Banking, Technology & Operations
Keywords: Hana Bank, One Click Mortgage, Chang Kyung-Hoon

Hana Bank’s One Click Mortgage is the only online mortgage product to date, in the South Korean market, that offers full online functionality – from e-application to e-closing.

Proceedings Report

Consistent customer experience across channels a key concern for Malaysia banks seeking regionalisation

Date: Mar 18, 2013
Author: Levina Lim
Categories: Channels, Core Banking, Data & Analytics, FSI Customer Relationship Management , Innovation, Internet Banking, Mobile Banking, Retail Banking, Risk & Performance, Technology & Operations
Keywords: Channel Integration, Regionalisation, Customer Experience, Process Automation

Proceedings report from The Asian Banker Breakfast Roundtable Dialogue on the strategic technology and banking business imperatives of 2012.

Case Study

DBS new flagship branch concept reduces transaction time by half

Date: Jan 15, 2013
Author: Durva Lakhlani
Categories: Branch Banking, Channels, Customer Centricity, Innovation, Internet Banking, Retail Banking, Singapore, Technology & Operations
Keywords: DBS Bank, DBS Treasures, DBS Private Client, Deutsche Bank, Umpqua Bank, CBA, HSBC Premier, YES Bank

DBS’ state of art branch makes use of technology, design and innovative concepts to serve customer faster and align their branch banking experience with e-channels.

Research Note

New transaction signing token will cost six largest Singapore banks more than $50m

Date: Dec 20, 2012
Author: Research
Categories: Internet Banking, Operational Risk & Security, Regulation, Retail Banking, Retail Payments, Risk and Regulation, Technology & Operations
Keywords: Man in the Middle Attack, DDoS, HKMA, MAS, NAF, Assurity, HSBC, 2FA, Standard Chartered Bank, RHB, Assurity

Banks are convinced that commercial risk-reward trade-offs and customer inconvenience do not fully justify the new transaction signing token for e-banking.

Interviews

Security remains high on focus list for bank CIOs

Date: Oct 02, 2012
Author: Baron Laudermilk
Categories: Innovation, Internet Banking, Mobile Banking, Operational Risk & Security, Retail Banking, Technology & Operations
Keywords: Standard Chartered Bank, Ashley Veasey, Breeze, Mcommerce, NFC, Straight2Bank

Ashley Veasey, CIO of Standard Chartered Bank (HK) focuses on building secure and innovative systems that help employees work more efficiently and make customers’ lives more convenient.

Interviews

Interview transcript: Sandag Sukhbold, CEO, Savings Bank, Part 1

Date: Jul 16, 2012
Author: Sandag Sukhbold
Categories: Deposits and Liabilities, Internet Banking, Mobile Banking, Regulation, Retail Banking, Risk and Regulation
Keywords: Mongolia, Sandag Sukhbold, Savings Bank, Mongol Post Bank, Khan Bank, Legacy Loans, eBill, Corporate Banking

Sandag Sukhbold, CEO of Savings Bank discusses strengthening the bank’s balance sheet, broadening its business scope, and dealing with stringent bank regulations.

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