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Our research and analysis on FSI Customer Relationship Management
The following in-depth pieces represent our archive of research and analysis on FSI Customer Relationship Management .
Is real-time marketing the right tool?
Smarter customers are re-writing the rules of engagement, being driven by three key trends, how is this relevant to the way business is done today?
Big Data – More than conventional analytics?
“Big Data” has emerged as a trendy buzzword in recent months. Is there any substance to it, amidst the accompanying hype?
Customer data is gateway to the future: predictive analytics
The use of predictive analytics involves banks utilizing their existing data to glean a better understanding of their customers to achieve growth and expansion.
Big Data : a real challenge impacting banks?
Edwin Yuen, chief analytics officer, Basel Implementation Office, Bank of China,Hong Kong, explains Big Data and how banks are rising to face the overflow of information.
Big Data more than just a consultant buzzword
Vince Charles Leat, Banking Solutions, Software Group, ASEAN, IBM, feels that Big Data is a real phenomenon and spans variety, volume, and velocity.
Panin Bank lights up its retail banking infrastructure
Ken Ng, head of retail banking at Indonesia’s Panin Bank, is leveraging IT to continue growing faster than the industry.
Chief marketing officer study reveals they are not prepared to face big data challenge
Participants representing organisations from 64 countries and 19 industries detailed their biggest challenges over the past decade.



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