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Our research and analysis on Customer Centricity
The following in-depth pieces represent our archive of research and analysis on Customer Centricity.
Wipro Technologies targets Asia Pacific loan origination market with new Lend Value suite
Suresh Raman, Asia Pacific & Japan banking group head at Wipro Technologies explains how the company offers both a differentiated product and service for lending technologies.
Shift in consumer behavioural patterns affecting banks’ Big Data usage
Banks will need to better direct the appropriate promotions, deals or product options to customers in line with their past habits, if they are to turn an average customer into a loyal one.
Cathay United Bank remodels data warehouse to facilitate a single version of truth
The bank successfully partnered with Teradata to implement an enterprise-wide Data Management Infrastructure, improving analysis efficiency and risk control capabilities.
Customer centricity, accessibility and analytics key consumer channel trends in Asia Pacific
Proceedings report from the Technology Decision Makers Conference 2013, held in conjunction with The Asian Banker Summit 2013 on new strategies in bank channels, distribution, and customer management.
Key drivers behind Chinese banks going international
Proceedings report from The Asian Banker’s dialogue on "Building the International Presence of Chinese Banks" on key factors affecting the competitiveness of Chinese banks in a global environment.
Social media initiatives futile without contributing to enterprise value
Big Data and social media are among the top technology trends in banking today but can banks create value out of it?
DBS named best managed bank in Singapore and Asia Pacific
The bank achieved 12 quarters of consistently strong performances since 2010, while CEO Piyush Gupta managed to achieve the main goals outlined in his nine-point strategic roadmap.



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