Banking in Brief
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Our research and analysis on Customer Centricity
The following in-depth pieces represent our archive of research and analysis on Customer Centricity.
Wipro Technologies targets Asia Pacific loan origination market with new Lend Value suite
Date: May 21, 2013Suresh Raman, Asia Pacific & Japan banking group head at Wipro Technologies explains how the company offers both a differentiated product and service for lending technologies.
Author: Carol Wheatcroft
Categories: Channels, Customer Centricity, Technology & Operations
Keywords: Wipro Technologies, Suresh Raman, Narayan Bharadwaj, Wipro Gallager Solutions, Loan Origination, Systems Integration
Shift in consumer behavioural patterns affecting banks’ Big Data usage
Date: May 15, 2013Banks will need to better direct the appropriate promotions, deals or product options to customers in line with their past habits, if they are to turn an average customer into a loyal one.
Author: Magessan Raj
Categories: Channels, Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Singapore, Technology & Operations
Keywords: Big Data, DBS, Customer Experience
Cathay United Bank remodels data warehouse to facilitate a single version of truth
Date: May 14, 2013The bank successfully partnered with Teradata to implement an enterprise-wide Data Management Infrastructure, improving analysis efficiency and risk control capabilities.
Author: Levina Lim
Categories: Customer Centricity, Data & Analytics, Data Management, Operational Risk & Security, Risk & Performance, Technology & Operations
Keywords: Asian Banker Summit 2013, Cathay United Bank, Teradata, MDM, CRM, Data Security, Disaster Recovery
Customer centricity, accessibility and analytics key consumer channel trends in Asia Pacific
Date: May 14, 2013Proceedings report from the Technology Decision Makers Conference 2013, held in conjunction with The Asian Banker Summit 2013 on new strategies in bank channels, distribution, and customer management.
Categories: Channels, Core Banking, Customer Centricity, Data & Analytics, Data Management, Innovation, Mobile Banking, Operational Risk & Security, Retail Banking, Technology & Operations
Keywords: Asian Banker Summit 2013, Bank Mashreq, CCB, Bank Resona, UBS, Big Data, SBI, OCBC, UK Payments Council, mPesa
Key drivers behind Chinese banks going international
Date: May 10, 2013Proceedings report from The Asian Banker’s dialogue on "Building the International Presence of Chinese Banks" on key factors affecting the competitiveness of Chinese banks in a global environment.
Categories: China, Customer Centricity, Innovation, Rmb, Technology & Operations, Trade Finance, Transaction Banking
Keywords: ICBC, Rmb Internationalisation, Bank of China, China Construction Bank, China Merchants Bank, Agricultural Bank of China, China Minsheng Bank
Social media initiatives futile without contributing to enterprise value
Date: May 10, 2013Big Data and social media are among the top technology trends in banking today but can banks create value out of it?
Author: Levina Lim
Categories: Customer Centricity, Data & Analytics, Data Management, Innovation, Technology & Operations
Keywords: Asian Banker Summit 2013, Big Data, Sentiment Analysis, OCBC, Robinsons, Thomson Reuters, Beyond Analysis, Paul Alexander
Asian banks keen on pursuing analytics-driven marketing initiatives across channels
Date: May 08, 2013Tapping into high-performance analytics and sentiment analysis the next frontier for banks ready to take the leap.
Author: Levina Lim
Categories: Australia, Channels, Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Hong Kong, Indonesia, Singapore, Taiwan, Technology & Operations, UAE
Keywords: Real-Time Analytics, CBA, Bank Mashreq, Sentiment Analysis, Big Data, ICICI Bank, Citibank, LBD, OCBC, HSBC, ANZ
DBS named best managed bank in Singapore and Asia Pacific
Date: Apr 29, 2013The bank achieved 12 quarters of consistently strong performances since 2010, while CEO Piyush Gupta managed to achieve the main goals outlined in his nine-point strategic roadmap.
Author: Timothy Shim
Categories: Consumer Credit, Customer Centricity, Operational Risk & Security, Retail Banking, Technology & Operations
Keywords: DBS, Piyush Gupta, Asian Banker Summit 2013, OJK, Muliaman Hadad, William Isaac, FDIC, Cesar Virata, RCBC, Ian Johnston, SWIFT, Paul Chow, Alain Chevalier