Disruption and disintermediation from new market players are forcing banks to realise the urgency of rethinking futuristic strategic models and redesigning…
Our researches and analysis on Customer Centricity
Shashank Luthra, director of digital transformation, and James Cronk, director of financial services of Cisco, discuss how banks can evolve their customer…
Bank of Ayudhya recently embarked on a multi-year strategic business transformation initiative, including a branch improvement project, which aims to simplify…
Alex Thursby, group CEO of NBAD, highlights the importance of liquidity as he discusses the bank’s new customer-focused strategy.