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Our research and analysis on Branch Banking
The following in-depth pieces represent our archive of research and analysis on Branch Banking.
"Middle East markets set for further liberalisation"
Simon Clements, GM of retail banking, Commercial Bank of Kuwait, discusses the bank's drawer accounts and heavily leveraged customer base, and the significance of branch banking in the Middle East.
Bank of the future
Proceedings report from The Asian Banker 'Bank of the Future' workshop held in Singapore, September 29th 2011, on potential banking models, customer profiling, and network distribution models.
Commercial banks will add close to 14,000 new branches between 2011 and 2012 in the Asia Pacific region
Amongst the Asia Pacific region countries, Indonesia and the Philippines are set to outperform their Asian peers by achieving above 7% YoY growth rates in bank branches for both 2011 and 2012.
Customer motion flow monitoring can lead to significant reduction in movement and waiting time
Banks realize the impact of disintegrated workflow processes and high division of front line duties on customers and branch staff.
Operational focus in branch automation shifting to product application and access to centralised product information
Date: Aug 03, 2011
Author: Research
Categories: Branch Banking, Retail Banking
Keywords: Automation, Communication, High Tech Branch
Only 6 out of 10 banks assign a high importance to branch automation, while they are not yet convinced about new tools in interactive branch technology.
Banks drive customer experience with better floor planning and queue management
The key to intelligent queue management depends on five key factors with banks finding novel ways to reduce and manage waiting time.
Lagging standards, high NPL, inflation impede Vietnam's banks from joining the ranks of top regional players
Vietnam boasts healthy 6.9% average GDP over last 5 years, but is still held back from realizing its full potential by operating at Basel I standards, insufficient IT infrastucture, high credit risk and employees with low skill sets.
Taiwan’s Taishin builds efficiencies into branch flow after extensive study
Date: May 30, 2011
Author: Research
Categories: Banks We Like, Branch Banking, Retail Banking, Taiwan,
Keywords: Taishin
Speeding up of form-filling and non-cash workflows has led to efficiencies, but greater care needs to be given to ensure that customers understand the new processes.



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