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Our research and analysis on Branch Banking
The following in-depth pieces represent our archive of research and analysis on Branch Banking.
OCBC’s AutoROME implementation led to improved customer service quality and productivity
AutoROME successfully improved OCBC's customer experience at the bank account opening stage while increasing opportunities for cross-selling.
DBS new flagship branch concept reduces transaction time by half
DBS’ state of art branch makes use of technology, design and innovative concepts to serve customer faster and align their branch banking experience with e-channels.
Kookmin Bank targets work process innovation through smart branch concept
With the introduction of its smart branch, Kookmin Bank enables staff to spend 70% of their time on sales and advisory services.
Advent of interactive technologies and mobile wallets to affect branch banking
An Asian Banker Research report points to a slowdown in banks’ branch expansion in Asia Pacific as competitive market realities dictate greater investment in alternative channels.
Interview transcript: Randolph Koppa, President, Trade and Development Bank, Part 1
Randolph Koppa, president of Trade and Development Bank discusses the early days of his international banking career, his return to Asia and coming to Mongolia.
Panin Bank lights up its retail banking infrastructure
Ken Ng, head of retail banking at Indonesia’s Panin Bank, is leveraging IT to continue growing faster than the industry.
Dutch lender ABN AMRO pushing into Asia with three business focus
Gerrit Zalm, ABN AMRO’s chairman and former finance minister of the Netherlands, says that the government-owned bank is focusing on private banking, clearing and commodities services.
"Middle East markets set for further liberalisation"
Simon Clements, GM of retail banking, Commercial Bank of Kuwait, discusses the bank's drawer accounts and heavily leveraged customer base, and the significance of branch banking in the Middle East.



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