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The Benchmarking Centre
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Member-based programme to help players track trends and identify leaders in the industry.

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Data, Research,  Reports, Discussion Slides, Proceedings, Interviews and Opinions

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Half successful and half failed: The $1 billion cyber hacking attempt on Bangladesh Bank
Date: Mar 15, 2016   |   Author: Editorial | News Analysis
An anti-money laundering law that did not cover casinos. A weekend and a holiday in the targeted banks in at least three countries. A Swift system that worked. And human slip-ups that rang alarm bells but also consummated the biggest documented cyber heist and money laundering in the Philippines.
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Democratisation of banking services puts focus on relationships over products
Date: Feb 17, 2016   |   Author: Farrah Brake | Research Note
Banks face high costs of maintaining extensive branch networks while having their market share eroded by the ever-growing presence of payments solutions companies and mobile operators providing low-cost alternatives.
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Banks need to leverage their superior product knowledge to stay relevant
Date: Feb 16, 2016   |   Author: Farrah Brake | Research Note
The industry has to look beyond growing their market presence through traditional brick-and-mortar branches by exploring new channels like mobile banking and agency collaborations.
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Adding value to data a key challenge in a multi-channel world
Date: Feb 15, 2016   |   Author: Farrah Brake | Research Note
Social media, coupled with data analytics, gives a more complete picture of the customer but banks face the challenge of having to make sense of masses of unstructured information.
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The problem is not adoption but use of technology
Date: Feb 10, 2016   |   Author: Farrah Brake | Research Note
Mobile banking in Saudi Arabia is still growing and its development is contingent upon customer needs, as the actual number of mobile transactions is low.